Kayla Butts
Summary
Possessing over 3 years of experience in effectively handling customer inquiries, resolving complex issues, and providing exceptional support across various industries. Excellent at utilizing CRM software and technical tools to enhance customer satisfaction and streamline processes. Strong communication and problem-solving skills, eager to leverage diverse experience and technical acumen to contribute to a forward-thinking organization.
Overview
3
3
years of professional experience
Work History
Claims Representative
Progressive Insurance
01.2022 - 01.2024
- Processed auto property damage claims, assessing damage, making payments, and ensuring claims files were properly documented and correctly coded based on policy
- Developed and maintained action plans to ensure state-required contract deadlines were met, moving files towards prompt and appropriate resolution
- Assisted with setting up rentals and repairs, handling existing losses, updates, and witness statements
- Documented facts of loss and left comprehensive notes on accounts
- Communicated claim action/processing with insured, client, and agent or broker when appropriate, maintaining professional client relations.
Customer Service Specialist
Ascensus
01.2021 - 01.2022
- Answering customer inquiries via phone, email, or chat
- Providing accurate information about products, services, and company policies.
- Assisted customers with deposit, withdrawals, and check issuing
- Handling customer complaints and resolving issues in a timely and efficient manner.
- Recording details of customer interactions and transactions in the company’s CRM system.
- Assisting customers with troubleshooting basic technical issues or providing usage instructions.
- Coordinating with technical support teams for advanced technical assistance.
Education
Bachelor of Science - Major in Cybersecurity, Minor in Business Admin
The University of Southern Mississippi
12.2024
Associate of Applied Arts -
Hinds Community College
12.2023
High School Diploma -
Vicksburg High School
05.2019
Skills
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Good interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Service Expectations
- Claims Processing
- Communication
- Analytical Thinking
- Account Management
- Technical Support
Timeline
Claims Representative
Progressive Insurance
01.2022 - 01.2024
Customer Service Specialist
Ascensus
01.2021 - 01.2022
Bachelor of Science - Major in Cybersecurity, Minor in Business Admin
The University of Southern Mississippi
Associate of Applied Arts -
Hinds Community College
High School Diploma -
Vicksburg High School