Kayla Byrd

• Scheduling interpreters for over 300 clinic appointments and surgeries a day for patients to receive accurate and impartial medical interpretation services during in-person, telephonic and video-based encounters
• Keeps in constant contact with In-house and agency interpreters for patients needs during and for future appointments, throughout the day
• Working with programs such as EPIC, Citrix, Service Hub, and Microsoft Office throughout the day.
• Performs department/functional area specific administrative and project work to support department manager and departmental/area function
• Work includes routine and non-routine activities
• Provides project support as assigned, including research, data collection, and report preparation
• Maintains databases and spreadsheets to track information
• Coordinates meetings, conferences, special events, appointments and travel arrangements for department staff
• Supports standing committees as assigned, including schedule, agenda preparation, minutes and follow-up
• Answers telephone calls and handles general inquiries from clinic, physicians, and research teams daily
• Performs needed clerical tasks, including copying, faxing, filing, and ordering/obtaining supplies
• Acted as a lead to other support staff as assigned
• Demonstrated respect, friendliness and willingness to help wherever needed.

Assist in gathering, organizing and maintaining customer projected information

• Establish and maintain customer relationships, communicates with customers and coworkers to provide technical information
• Participate in activities designed to improve customer satisfaction and business performance
• Provides customer satisfaction in handling customer relations/complaints f
• Reports to Team Manager, Senior Technical Representatives, Assistant Operations Manager and Operations Manager
• Tolerance for repetitive work in fast-paced, high production work environment
• Successfully use support tools to provide customer resolutions and information
• Work with management and staff throughout the organization to continuously improve processes, procedures, and develop best practices
• Actively uses continuous improvement tools to improve HS&E, quality, delivery, financial performance, employee engagement, and customer satisfaction
• Assisted customers with warm and professional attitude
• Resolved customer information and complaints
• Responded to claim inquiries.

• Proactively identify opportunities to help improve group performance
• Completed all required onboarding documentation and training
• Attended Virtual training modules and meet with the NSLS Student Program Director weekly via video conferencing for status updates on key deliverable
• Recruited executive board team of at least four students and host regular group meetings
• Establish NSLS as student organization or department-sponsored organization
• Facilitate invitation process for the NSLS campus chapter, in conjunction with the NSLS Student Program Director
• Excellent public speaking and presentation skills
• Proficiency with video conferencing technology.

• Hut attendants collecting cash and card
• Counted and balanced cash register
• Communicated and resolved customers complaints
• Excellent strategic and analytic thinking, problem-solving and rapid decisions
• Works performance management environment.

• Analytically mindset to drive solutions, consultancy approach to effectively initiate and manage change
• Confidence and initiative to take on responsibility and manage projects
• Help develop and manage external distribution lists of internally generated content
• Helping working groups in collecting data for daily/weekly meeting
• Answered phone calls and directed customers to information on Organization of Children Affairs
• Helped plan and organize fundraiser
• Organization and managed files by hand
• Communicated with other school districts for information Children Affairs needed.