Kayla Caldwell
Stuarts Draft,VA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Shift Leader
Hardees Fast Food
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Crew Trainer
Hardees Fast Food
08.2021 - 08.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
Education
Bachelor of Arts - Psychology
Mary Baldwin College
Staunton, VA05.2027
High School Diploma -
Broadway High School
Broadway, VA06.2023
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
- Decision-making capabilities
- Team motivation
- Training Assistance
- Creative Problem-Solving
- Customer Service Management
- Team Collaboration and Leadership
- Strong verbal and written communication
- Team Supervision
- Conflict Resolution
- Goal Setting and Tracking
- Staff Training and Development
- Shift Paperwork Completion
Timeline
Shift Leader
Hardees Fast Food
08.2023 - Current
Crew Trainer
Hardees Fast Food
08.2021 - 08.2023
Bachelor of Arts - Psychology
Mary Baldwin College
High School Diploma -
Broadway High School
Similar Profiles
Domineke WattsDomineke Watts
Crew Member at Hardees Fast FoodCrew Member at Hardees Fast Food
Alayna DavisAlayna Davis
Cashier at Hardees Fast FoodCashier at Hardees Fast Food
Brenden CastroBrenden Castro
Cashier at Hardees Fast FoodCashier at Hardees Fast Food
Joseph LyonsJoseph Lyons
Head Fry Cook at Hardees Fast FoodHead Fry Cook at Hardees Fast Food
Jennifer HughesJennifer Hughes
Quality Assurance Specialist at Priority Patient TransportQuality Assurance Specialist at Priority Patient Transport