Kayla Caldwell
Huntsville
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Remote Customer Service Rep
Rentokil Pest Control
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Answered customer inquiries over the phone and through email.
Triage Medical Assistant
Wellness Clinic
04.2023 - Current
- Conduct patient intake by administering forms and accurately collecting medical histories
- Ensure comprehensive documentation to support patient care and treatment plans
Customer Service Rep
Support Services Group
06.2022 - 04.2023
- Provided exceptional customer service by actively listening and empathizing with client concerns, ensuring a professional and responsive interaction
- Enhanced customer satisfaction through the effective resolution of issues, demonstrating strong problem-solving skills and a commitment to quality support
Customer Service Representative
Sykes Call Center
07.2021 - 06.2022
- Provided customer support by efficiently handling inbound calls, ensuring swift resolution of inquiries and technical issues
- Utilized computer systems to document interactions and manage customer information, maintaining high accuracy and confidentiality
Cashier
American Deli
07.2020 - 01.2021
- Processed customer transactions accurately and efficiently, maintaining a high level of service and ensuring the correct handling of payments
- Assisted with inventory management, contributing to stock control and ensuring the availability of merchandise
Education
Associate Degree in Nursing - Nursing
Calhoun Community College
Huntsville, ALGeneral Education - Valedictorian
The Calhoun High School
Letohatchee, AL05.2020
Skills
- Accurate With Strong Attention to Detail
- Ability to Communicate Professionally
- Can Work in a Fast-Paced Environment
- Innovative and Solution Oriented
- Resolve Customer Complaints and Issues in a Calm and Empathetic Manner
- Ability to Build and Maintain Positive Relationships With Any Customer During Interactions
- Inbound and Outbound Calling
- Call Management
- Scheduling
- Appointment Scheduling
- Product Knowledge
- Emailing, Chat
- Multi-Task Management
- Medical Terminology Knowledge
Timeline
Remote Customer Service Rep
Rentokil Pest Control
03.2024 - Current
Triage Medical Assistant
Wellness Clinic
04.2023 - Current
Customer Service Rep
Support Services Group
06.2022 - 04.2023
Customer Service Representative
Sykes Call Center
07.2021 - 06.2022
Cashier
American Deli
07.2020 - 01.2021
Associate Degree in Nursing - Nursing
Calhoun Community College
General Education - Valedictorian
The Calhoun High School
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