Kayla Caldwell
Summary
Results-driven administrative professional recognized for commitment to quality customer service and operational efficiency. Proven ability to manage high-priority tasks and coordinate meetings, travel, and events effectively. Strong communication and problem-solving skills enhance team collaboration and stakeholder interactions. Expertise in mathematics and finance contributes to improved productivity and streamlined office processes.
Overview
19
19
years of professional experience
Work History
Administrative Assistant/CNA
Dr.Miniyar Pediatrics LLC
Rome , GA
08.2022 - Current
- Maintained inventory of office supplies and placed necessary orders promptly.
- Organized workshops, conferences, and meetings by scheduling rooms and preparing materials.
- Conducted research and compiled statistical reports, synthesizing information for organizational dissemination.
- Proofread emails and documentation to ensure accuracy and professionalism.
- Resolved customer issues swiftly to enhance retention rates.
- Managed incoming calls and directed inquiries to appropriate personnel.
- Organized filing systems for physical and electronic documents, ensuring confidentiality and accuracy.
- Updated contact lists regularly to reflect changes in employee status or information.
Administrative Assistant
Neaton of Rome
Rome, GA
12.2020 - 08.2022
- Greeted visitors professionally, directing inquiries to appropriate personnel.
- Answered phone calls and emails, maintaining effective business correspondence.
- Processed invoices using accounting software, ensuring timely payments.
- Compiled data into organized reports for management review.
- Managed office supplies inventory, placing orders as necessary.
- Coordinated travel arrangements, completing expense reports for reimbursement.
- Facilitated communication between departments, enhancing operational efficiency.
- Maintained filing systems for confidential documents, ensuring accuracy and accessibility.
Administrative Assistant
Floyd Medical Center, FMC
Rome, GA
11.2019 - 12.2020
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Greeted visitors and provided general information about the company.
- Assisted in billing activities by submitting claims electronically, mailing paper claims to payers and following up on unpaid or denied claims.
- Documented and responded to incoming correspondences to address questions.
- Scanned documents into EHR systems according to established protocols.
- Reached out to patients day before scheduled appointments to confirm times and instructions.
- Retrieved lab results from outside laboratories and entered them into EHR systems.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Processed invoices for payment using accounting software applications.
- Handled incoming calls and directed callers to appropriate department or employee.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Managed office supplies inventory and placed orders when necessary.
Assistant Manager
O'Reilly Auto Parts
Rome, GA
04.2017 - 11.2019
- Performed opening and closing store duties.
- Completed paper work and scanned trucks in and out.
- Answered the phone, assisting with questions regarding the store and its merchandise.
- Computed sales prices, totaled purchases, and received and processed cash and credit payments.
- Described merchandise and explained use, operation, and care to customers.
- Maintained records related to sales.
- Placed special orders or called other stores to find desired items.
- Led 8 Parts Specialists, monitoring their performance.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Commerical Parts Pro
Advance Auto Parts
Cartersville, GA
02.2014 - 04.2017
- Delivered car parts to the car shops, backed up commercial calls, pulled parts, and answered phones.
- Processed transactions and made sure cycle counts and driver duties were done at the end of the shift.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Personal Care Assistant/ Resident Assistant
Delta Homecare
Newnan, GA
02.2010 - 01.2011
- Worked in the home and helped clients with daily activities, such as bathing and bathroom functions, feeding, grooming, and taking medication.
- Completed light housework, made appointments with doctors, and provided or arranged for transportation.
- Prepared and served meals, made sure clients took medications on time, and provided companionship.
Personal Care Assistant/ Resident Assistant
Roman Court Assisted Living Home
Rome, GA
01.2009 - 02.2010
- Worked in the home and helped clients with daily activities, such as bathing and bathroom functions, feeding, grooming, and taking medication.
- Completed light housework, made appointments with doctors, and provided or arranged for transportation.
- Prepared and served meals, made sure clients took medications on time, and provided companionship.
Robotic Welding/ Assembly
F&P of Georgia
Newnan, GA
04.2008 - 11.2009
- Welded car parts together and checked weld burns.
- Ran robotic weld machines and assembly machines.
Residents Assistant
Winthrop West Senior Living Home
Newnan, GA
04.2008 - 12.2008
- Helped with activities of daily living as directed by the care plan.
- Took vital signs and provided assistance with personal hygiene, feeding, and ambulation.
- Handled light housekeeping and prepared meals.
- Kept accurate and current records.
Guest Services Representative
Mt. Berry Square Mall
Rome, GA
07.2007 - 01.2008
- Answered phones, processed transactions, and sold lottery tickets.
- Assisted customers with stroller rentals, balloons, and booking parties.
- Worked with the security team as needed.
Cashier/ Customer Service Associate
Kmart
Rome, GA
01.2006 - 02.2007
- Provided professional and quality customer service and operated register to accurately process transactions.
- Worked as part of a team and interacted with diverse customers and staff members.
- Followed all policies as they related to customer confidentiality.
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL01.2017
GED -
Georgia Northwestern Technical College
Rome, GA09-2009
Skills
- MS Excel
- MS Word
- MS PowerPoint
- Typing Speed: 70 WPM
- Written and verbal communications
- Resource inventory
- Time management skills
- Critical thinking
- Problem solving skills
- Basic coding skills for ICD/CPT
- Third Party
- Medicare
- Medicaid
- HMO
- PPO
- CMS1500 Claim Form
- Billing
- Billing Cycle
- Claims Appeal Process
- Electronic Health Records
- EHR / EMR
- Greenway
- Computer Information Systems
- HIPAA Compliance
- Anatomy & Physiology
- Meaningful Use
- ICD-9/ICD-10
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration
- Medical Billing
- Medical Records Management
- Release of Information
- Medical Laws & Ethics
- Pathophysiology for Medical Office
- Principles of Management
- Medical Transcription
- Office Accounting
- Microsoft Office
- Data entry
- Office management
- Meeting coordination
- Customer service
- Inventory management
- Record keeping
- Email correspondence
- Statistical reporting
- Problem solving
- Communication skills
- Attention to detail
- Time management
- Team collaboration
- Office supply management
- Quickbooks
- Self-starter
- Microsoft outlook
- Filing
- Program files maintenance
- Performance improvement
- administer training modules
- Dedicated team player
- Risk management
- Professional and polished presentation
- Records retrieval
- Marketing
- Mail management
- Administrative support
- Transporting files
- Workflow planning
- Strong interpersonal skills
- Meticulous attention to detail
- Correspondence writing
- Data retrieval systems
- Report writing
- Timeline planning and management
- Meeting logs management
- Expense validation
- Statistical data gathering
- Workers' compensation knowledge
- Data organization
- Appointment scheduling
- Policy and procedure modification
- Multi-line telephone system operation
- Account management
- Client relations
- Process optimization
- Task prioritization
- Records administration
- Strong problem solver
- Staff management
- Excel spreadsheets
- Professional communication
- Tech-Savvy
- Business correspondence
- Travel arrangements
Key Qualifications
- Basic coding skills for ICD/CPT
- Third Party
- Medicare
- Medicaid
- HMO
- PPO
- CMS1500 Claim Form
- Billing
- Billing Cycle
- Claims Appeal Process
- Electronic Health Records
- EHR / EMR
- Greenway
- Computer Information Systems
- HIPAA Compliance
- Anatomy & Physiology
- Meaningful Use
- ICD-9/ICD-10
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration
- Medical Billing
- Medical Records Management
- Release of Information
- Medical Laws & Ethics
- Pathophysiology for Medical Office
- Principles of Management
- Medical Transcription
- Office Accounting
Timeline
Administrative Assistant/CNA
Dr.Miniyar Pediatrics LLC
08.2022 - Current
Administrative Assistant
Neaton of Rome
12.2020 - 08.2022
Administrative Assistant
Floyd Medical Center, FMC
11.2019 - 12.2020
Assistant Manager
O'Reilly Auto Parts
04.2017 - 11.2019
Commerical Parts Pro
Advance Auto Parts
02.2014 - 04.2017
Personal Care Assistant/ Resident Assistant
Delta Homecare
02.2010 - 01.2011
Personal Care Assistant/ Resident Assistant
Roman Court Assisted Living Home
01.2009 - 02.2010
Robotic Welding/ Assembly
F&P of Georgia
04.2008 - 11.2009
Residents Assistant
Winthrop West Senior Living Home
04.2008 - 12.2008
Guest Services Representative
Mt. Berry Square Mall
07.2007 - 01.2008
Cashier/ Customer Service Associate
Kmart
01.2006 - 02.2007
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
GED -
Georgia Northwestern Technical College
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