Kayla Callahan
Wellness Membership Advisor
Summerville,SC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Membership Sales
WMA, Elements Massage
11.2023 - Current
- Client Engagement: Promoted and sold wellness memberships by understanding client needs and benefits.
- Customer Service: Delivered outstanding service, resolving inquiries and issues to enhance client experience.
- Relationship Management: Built and maintained strong client relationships to encourage long-term retention.
- Sales Achievement: Consistently met or exceeded sales targets and performance metrics.
- Client Consultation: Conducted consultations to recommend suitable membership plans and services.
- Upsold recreational club memberships by promoting new recreational sections, boosting membership sales
Car Wash Attendant
Shine Car Wash
08.2023 - 11.2023
- Vehicle Preparation: Removed loose dirt and debris.
- Exterior Cleaning: Cleaned vehicle exteriors with high-pressure hoses, brushes, and automated systems.
- Interior Detailing: Cleaned vehicle interiors, including vacuuming, dusting, and washing.
- Customer Service: Addressed customer needs and explained services.
- Quality Control: Inspected vehicles to ensure cleaning standards.
Front Desk Receptionist
Tumbleston Photography Studios
08.2022 - 08.2023
- Client Greeting: Ensured a warm and professional first impression by greeting and welcoming clients.
- Appointment Scheduling: Efficiently managed and coordinated appointments and studio bookings using scheduling software.
- Customer Inquiries: Responded promptly to client inquiries via phone, email, and in-person about services, pricing, and availability.
- Administrative Support: Provided general administrative support including filing, data entry, and maintaining client records.
- Billing and Payments: Handled billing processes, issued invoices, processed payments, and managed receipts accurately.
Customer Service Representative
Circle K
12.2021 - 07.2022
- Customer Interaction: Greeted and assisted customers professionally, addressing needs and resolving issues promptly.
- Cash Handling: Accurately processed sales transactions and balanced cash registers.
- Fuel Assistance: Assisted customers at the fuel pumps, ensuring safety protocols.
- Product Knowledge: Informed customers about products, promotions, and services, offering recommendations.
- Inventory Management: Monitored stock levels, restocked shelves, and performed inventory checks.
Sales Associate
BADD KITTY
03.2021 - 02.2022
- Product Expertise: Maintained comprehensive knowledge of store products, including features, benefits, and usage, to assist customers in making informed purchasing decisions
- Merchandising: Assisted in the visual merchandising of the store, ensuring displays were attractive, organized, and aligned with promotional and seasonal strategies
- Inventory Management: Monitored inventory levels, assisted with restocking, and conducted regular inventory checks to ensure product availability and minimize stock shortages
- Customer Engagement: Built and maintained strong relationships with customers, fostering loyalty and encouraging repeat business through excellent service and follow-up
- Store Maintenance: Ensured the store was clean, organized, and well-maintained, including sales floor, fitting rooms, and customer service areas, to provide an inviting shopping environment
- Team Collaboration: Collaborated with team members to achieve sales targets and deliver a seamless customer experience, contributing to a positive and productive work atmosphere
Salesperson/Customer Service Representative
Guilty Pleasures
6 2018 - 3 2021
- Sales Generation: Engaged customers to drive sales through personalized recommendations and extensive product knowledge.
- Customer Service: Delivered exceptional service, addressing inquiries and resolving issues promptly for a positive shopping experience.
- Product Knowledge: Maintained extensive knowledge of store products to assist customers in making informed purchasing decisions.
- Merchandising: Assisted in visually presenting merchandise, ensuring attractive displays aligned with promotions.
- Cash Handling: Processed sales transactions accurately and managed end-of-day reconciliations and deposits.
Cashier
Barista, Panera Bread
09.2017 - 06.2018
- Beverage Preparation: Expertly prepared a variety of hot and cold beverages, including coffees, teas, and specialty drinks, following Panera Bread's recipes and quality standards
- Product Knowledge: Provided information about menu items, ingredients, and potential allergens, offering recommendations based on customer preferences
- Store Maintenance: Maintained cleanliness and organization of the front-of-house, including the dining area, beverage station, and restrooms
- Inventory Management: Assisted in monitoring inventory levels, restocking supplies, and informing management of low stock or potential shortages
- Team Collaboration: Worked collaboratively with kitchen staff and other team members to ensure smooth operation and timely service during peak hours
- Customer Feedback: Actively sought and responded to customer feedback to improve service quality and customer satisfaction
- Safety and Compliance: Adhered to all health and safety guidelines, including food handling, and sanitation procedures
Customer Service Representative
Speedway Gas Station
07.2016 - 03.2017
- Customer Interaction: Greeted and assisted customers in a friendly and professional manner, addressing their needs and resolving any issues promptly
- Fuel Assistance: Provided assistance to customers at the fuel pumps, including operating the pump, troubleshooting issues, and ensuring safety protocols
- Inventory Management: Monitored stock levels, restocked shelves, and performed inventory checks to ensure product availability
- Facility Maintenance: Maintained cleanliness of the gas station premises, including the store, restrooms, and outdoor areas
- Safety Compliance: Adhered to all safety regulations and protocols, ensuring a safe environment for customers and staff
- Reporting: Prepared daily sales reports, tracked inventory, and documented any incidents or discrepancies
Education
Associate of Arts - Media Communications
Some College
Winter Park, FLHigh School Diploma -
Summerville High School
Summerville, SC 05.2011 - 05.2015
Skills
Team Player
Self-starter
10-Key calculators
Credit card readers
Desktop computers
Point of Sale (POS) software
MS Office
Type 40 WPM
Cashiering
Food Preparation & Service
Host/Hostess
Barista Experience
Cash handling
Retail sales
Administrative and Business Operation
Food Safety
Shift Management
Car Wash
Cooking
Leadership
POS
Front desk
Sales
Shift management
Clerical experience
Social media management
Mobile devices
Windows
Office management
Food safety
Supervisory skills
Data Entry
Complaint Handling
Product Knowledge
Data Collection
Additional Information
- Willing to relocate to: Norfolk, VA - Virginia Beach, VA, Authorized to work in the US for any employer
Timeline
Membership Sales
WMA, Elements Massage
11.2023 - Current
Car Wash Attendant
Shine Car Wash
08.2023 - 11.2023
Front Desk Receptionist
Tumbleston Photography Studios
08.2022 - 08.2023
Customer Service Representative
Circle K
12.2021 - 07.2022
Sales Associate
BADD KITTY
03.2021 - 02.2022
Cashier
Barista, Panera Bread
09.2017 - 06.2018
Customer Service Representative
Speedway Gas Station
07.2016 - 03.2017
High School Diploma -
Summerville High School
05.2011 - 05.2015
Salesperson/Customer Service Representative
Guilty Pleasures
6 2018 - 3 2021
Associate of Arts - Media Communications
Some College
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