Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Callahan

Eagle Mountain,UT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Associate

Comcast
04.2016 - 05.2023
  • Took average of 30 inbound calls per day & 80 outbound calls per day.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Take inbound and outbound calls. Assisting customers with billing questions, sales, payment arrangements and payment processing.
  • Relating, Acknowledging, Active Listening, Discovering Needs & Always being a Brand Ambassador.

Production Operator

Ultradent
08.2015 - 03.2016
  • Inspected dental products before shipping.
  • Packaging and using pallet jacks to take completed orders to warehouse for shipping.
  • Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
  • Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.

Assistant Manager

Holiday Oil
07.2011 - 03.2015
  • Opened and Closed Store
  • Cashier and Customer Service
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

GED -

Stevens Henager
Murray, UT
12.2013

Skills

  • Relating with customers
  • Can Do & Positive Attitude
  • Coachable
  • Customer service
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Workplace safety
  • Goal driven
  • Reliable and responsible
  • Honest and dependable
  • Adaptable and flexible
  • Strong communication and interpersonal skills
  • Team cooperation

Timeline

Associate

Comcast
04.2016 - 05.2023

Production Operator

Ultradent
08.2015 - 03.2016

Assistant Manager

Holiday Oil
07.2011 - 03.2015

GED -

Stevens Henager

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