KAYLA CANEDY
Radcliff,KY
Summary
Highly customer-service focused with excellent verbal and written communication skills. Well-organized multitasker ready to utilize training and experience to tackle new professional challenges. Possesses a poised and critical thinking approach, known for reliability and a positive, bubbly attitude. Always mindful of company expectations and objectives, consistently meeting and exceeding them.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
IHG Express Hotel
130 The Loop Elizabethtown KY
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Communicate customer requests and concerns to appropriate departments and management
- Responsible to clean and sanitize rooms and common areas
- Work as part of a team and communicate with other departments with regard to procedures and quality service
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Property Manager
Parks At Vine
Radcliff, KY
06.2023 - 12.2023
- Collecting rent and other property fees from tenants and individual owners
- Collecting and submitting invoices from different contractors/vendors
- Reporting the property’s financial status, occupancy, and expiring leases to property owners
- Meeting potential tenants, showing them property, and assessing their applications in accordance with anti-discrimination laws
- Inspecting properties units and arranging for repairs and new materials as required
- Arranging contracts for maintenance, trash removal, landscaping, security, and other ongoing services and managing disputes with these service providers where appropriate
- Investigating and resolving property complaints and rental violations
- Attending monthly hearings on the behalf of the property for evictions
Room Attendant/ Team Lead Trainee
IHG Army Hotel/New Garden
08.2022 - 05.2023
- Address customer service needs
- Provide fast and efficient service
- Communicate customer requests and concerns to management
- Responsible to clean and sanitize rooms and common areas
- Work as part of a team and communicate with other departments with regard to procedures and quality service
Inventory Auditor
RGIS
Bowling Green, KY
02.2021 - 07.2021
- Traveled to locations both in and out of state for inventory auditing
- Counted and accurately recorded merchandise
- Counted all physical inventory and generated department audit reports.
- Participated actively in cross-functional teams tasked with enhancing the guest experience.
Cashier/Backroom Associate/ Markdown
T.J. Maxx
Elizabethtown, KY
07.2017 - 01.2020
- Position was multifaceted / I was cross trained in several areas within the company
- Proficient at cashiering, stocking, cataloging and pricing changes/updates
- Checked customers out in a polite and quick manner
- Addressed product questions as needed
- Memorized many product codes to ensure faster checkout process
- Greeted customers and assisted them with item location
- Upsold clients to sign-up for store credit card, addressed questions
- Communicated policies to customers related to product returns, receipts
Education
High School Diploma -
Emmaus High School
06.2018
Skills
- Exceptional oral and written communication skills
- Excellent Customer Relations and Sales Skills
- Proficient in Microsoft Office 365 Suite
- Proficient in Yardi Systems
- Property Management
- Invoice/Accounting Management
- Property Inspections/Maintenance Coordinator
- Eviction Assistant
- Residential Marketing
Timeline
Front Desk Receptionist
IHG Express Hotel
05.2024 - Current
Property Manager
Parks At Vine
06.2023 - 12.2023
Room Attendant/ Team Lead Trainee
IHG Army Hotel/New Garden
08.2022 - 05.2023
Inventory Auditor
RGIS
02.2021 - 07.2021
Cashier/Backroom Associate/ Markdown
T.J. Maxx
07.2017 - 01.2020
High School Diploma -
Emmaus High School