Summary
Overview
Work History
Skills
Timeline
Generic

Kayla Capalungan

Temecula,CA

Summary

Dynamic Project Coordinator with extensive experience in vendor management, resource coordination, and client relations. Proven ability to develop detailed project timelines, manage budgets, and ensure successful project execution. Adept at fostering customer relationships and maintaining organized records to support project success.

Overview

12
12
years of professional experience

Work History

Project Coordinator

PIRCH
08.2022 - 04.2024
  • Engaged with vendors and suppliers to obtain quotes for materials, ensuring quality and cost-effectiveness for projects.
  • Coordinated a 2.3 million pipeline in product sales
  • Collaborated across multiple departments to allocate resources effectively, ensuring seamless appointment execution.
  • Created detailed project timelines with milestones and deadlines, considering resource availability to ensure timely delivery.
  • Established schedules for product deliveries, installations, pickups, and drop-offs, coordinating all logistical aspects of events.
  • Documented, expedited, and communicated with clients regarding the status of orders, providing exceptional customer service to enhance experiences.
  • Maintained organized systems of records, including contracts, invoices, and change orders, ensuring accurate documentation for events.
  • Provided administrative support and training to team members, fostering a collaborative environment to achieve objectives.

Operations Manager, Customer Experience

Eos Fitness
01.2014 - 08.2022
  • Organized and executed member engagement events, including fitness classes and promotional activities, ensuring seamless operations and high participant satisfaction.
  • Collaborated with external vendors to secure services and products for events, negotiating contracts and managing relationships to ensure quality and cost-effectiveness.
  • Managed scheduling and resource distribution for events, optimizing staff assignments
  • Identified and implemented process enhancements to streamline event workflows, resulting in increased efficiency and reduced operational costs.
  • Trained and supervised staff on gym protocols and customer service standards, fostering a collaborative environment to achieve objectives.
  • Developed strategies to enhance member participation and utilizing feedback to tailor offerings and improve overall experience.
  • Assisted in developing and monitoring budgets, ensuring adherence to financial guidelines and maximizing resource utilization.
  • Maintained clear and effective communication with clients, vendors, and team members.Developed and implemented customer service policies, procedures and standards to improve customer experience
  • Provided guidance and support to staff members on resolving complex customer inquiries
  • Identified opportunities for streamlining processes through automation or improved workflows
  • Trained new hires on operational processes and customer service protocols
  • Implemented strategies for continuous improvement in customer experience by monitoring trends in customer feedback
  • Maintained up-to-date knowledge of product offerings, pricing plans and promotional activities to better serve customers needs
  • Monitored incoming calls and emails from customers to ensure timely resolution of queries
  • Managed daily operations of the team including scheduling, resource allocation, workflow optimization and problem resolution
  • Assisted in developing training materials for new employees related to operational processes

Administrative Assistant and Social Media Marketing

Musclecontest
01.2012 - 01.2021
  • Maintained files and filing, keeping sensitive information confidential
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
  • Compiled and entered data into various databases to ensure accuracy and completeness
  • Served as primary point of contact for facilitating operational and administrative inquiries
  • Established professional and collaborative working relationships with company associates and external parties
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel
  • Built and maintained relationships with vendors and other external contacts

Childcare Manager

Eos Fitness
01.2012 - 01.2014
  • Managed children activities-based program within facility
  • Successfully managed a team of 10+ childcare workers to ensure safety and well-being of children
  • Ensured compliance with all local, state and federal regulations related to childcare operations
  • Participated in professional development programs to stay abreast of best practices within the field
  • Developed creative activities for children to promote learning, physical development and social interaction
  • Established positive relationships with families of enrolled children to address any questions or concerns about their child's experience in our program
  • Created and implemented policies and procedures regarding the safety and security of children in the care environment
  • Utilized effective communication skills when interacting with parents, staff members and other stakeholders involved in the facility's daily operations

Skills

  • Vendor Relations
  • Project Management
  • Budgeting and Financial Oversight
  • Event Logistics Coordination
  • Client Communication
  • Record Keeping and Documentation
  • Team Collaboration and Training

Timeline

Project Coordinator

PIRCH
08.2022 - 04.2024

Operations Manager, Customer Experience

Eos Fitness
01.2014 - 08.2022

Administrative Assistant and Social Media Marketing

Musclecontest
01.2012 - 01.2021

Childcare Manager

Eos Fitness
01.2012 - 01.2014

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Kayla Capalungan