Kayla Capella
Dallas
Summary
Highly motivated, career-minded individual with a strong work ethic. Ability to prioritize and remain focused on the essence of an issue. Excellent with working in a fast-paced environment. Skilled at learning new concepts quickly while working well under pressure.
Overview
13
13
years of professional experience
Work History
Receptionist Administrator
HBL Towing and Recovery
11.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Released impounded vehicles, did daily impound inventory.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Server
Applebee's Grill + Bar
09.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Receptionist Administrator
Holiday World RV
09.2015 - 08.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Enhanced front office efficiency by streamlining appointment scheduling processes.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Front Desk Agent
Hands On Approach
01.2013 - 08.2016
- Book Appointments properly
- Answer phone calls
- Cleaning of building
- Laundry
- Filing
- Opening and closing procedures
- Cash Handling
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Intern
Easy Care
02.2014 - 04.2014
- Blood draws
- Reading of vital signs
- Reading of patient charts
- Height measurements
- Urinalysis
- Temp readings
- EKGs
- Injections
Sales associate
Carter’s
01.2012 - 01.2014
- Register
- Cash handling
- Customer service
- Organization of products
Education
No Degree - Radiology/X-ray Technician
South College
Knoxville, TN05-2027
Medical assisting -
Remington College
01.2014
High school diploma -
North Mesquite High School
01.2009
Skills
- Data entry
- Multi-line phone systems
- Computer literate
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Power Point
- Quick learner
- Guest services
- Strong work ethic
Cellular
214-256-8499
Timeline
Receptionist Administrator
HBL Towing and Recovery
11.2023 - Current
Server
Applebee's Grill + Bar
09.2023 - 07.2024
Receptionist Administrator
Holiday World RV
09.2015 - 08.2017
Intern
Easy Care
02.2014 - 04.2014
Front Desk Agent
Hands On Approach
01.2013 - 08.2016
Sales associate
Carter’s
01.2012 - 01.2014
Medical assisting -
Remington College
No Degree - Radiology/X-ray Technician
South College
High school diploma -
North Mesquite High School
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