Kayla Capella
Dallas
Summary
Highly motivated, career-minded individual with a strong work ethic. Ability to prioritize and remain focused on the essence of an issue. Excellent with working in a fast-paced environment. Skilled at learning new concepts quickly while working well under pressure.
Overview
13
13
years of professional experience
Work History
Receptionist Administrator
HBL Towing and Recovery
Dallas, TX
11.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Released impounded vehicles, did daily impound inventory.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Server
Applebee's Grill + Bar
Mesquite, TX
09.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Receptionist Administrator
Holiday World RV
Mesquite, TX
09.2015 - 08.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Enhanced front office efficiency by streamlining appointment scheduling processes.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Front Desk Agent
Hands On Approach
01.2013 - 08.2016
- Book Appointments properly
- Answer phone calls
- Cleaning of building
- Laundry
- Filing
- Opening and closing procedures
- Cash Handling
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Intern
Easy Care
02.2014 - 04.2014
- Blood draws
- Reading of vital signs
- Reading of patient charts
- Height measurements
- Urinalysis
- Temp readings
- EKGs
- Injections
Sales associate
Carter’s
01.2012 - 01.2014
- Register
- Cash handling
- Customer service
- Organization of products
Education
No Degree - Radiology/X-ray Technician
South College
Knoxville, TN05-2027
Medical assisting -
Remington College
01.2014
High school diploma -
North Mesquite High School
01.2009
Skills
- Data entry
- Multi-line phone systems
- Computer literate
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Power Point
- Quick learner
- Guest services
- Strong work ethic
Cellular
214-256-8499
Timeline
Receptionist Administrator
HBL Towing and Recovery
11.2023 - Current
Server
Applebee's Grill + Bar
09.2023 - 07.2024
Receptionist Administrator
Holiday World RV
09.2015 - 08.2017
Intern
Easy Care
02.2014 - 04.2014
Front Desk Agent
Hands On Approach
01.2013 - 08.2016
Sales associate
Carter’s
01.2012 - 01.2014
Medical assisting -
Remington College
No Degree - Radiology/X-ray Technician
South College
High school diploma -
North Mesquite High School