Kayla Carey
Canton,IL
Summary
Driven by a strong work ethic and exceptional customer service skills, I excelled at Tbk Bank by enhancing customer satisfaction and loyalty through meticulous cash handling and fraud detection. My professionalism and ability to build strong customer relationships contributed to a positive banking experience, showcasing my comprehensive skill set in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Teller
Tbk Bank
10.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Assisted customers in understanding banking products, leading to increased uptake of services.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Fostered positive banking experience, helping customers with account management and service selection.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Calculated fees due, interest and change for customer transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to correct destinations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Educated customers on online banking and mobile banking applications.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Referred customers to other banking departments for specialized services.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
- Enhanced customer experience by efficiently processing transactions and addressing inquiries.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
EVS Technician
Graham Medical Group
03.2021 - 08.2024
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
- Contributed to effective communication among team members by participating in regular meetings and training sessions.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
- Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.
- Mixed and blended cleaning solutions to proper concentrations.
- Operated wet and dry vacuum for cleaning and shampooing carpeted areas to remove dirt, dander and hair and eliminate microscopic allergens.
- Maintained inventory levels for cleaning supplies, anticipating needs and preventing shortages that could impact service delivery.
- Performed regular equipment maintenance and reported problems to supervisor.
- Continually updated knowledge on best practices for infection prevention within healthcare settings, ensuring adherence to industry guidelines at all times.
- Washed blinds, windows, and walls with natural cleaning solutions to remove contaminants and pollutants.
- Moved, rearranged and dusted furniture and fixtures using spiraling technique to prevent dust resurface.
- Participated in ongoing training opportunities and professional development initiatives to stay up-to-date with industry trends and advancements in EVS technology.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Team Lead
Dairy Queen Grill & Chill
09.2017 - 12.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Education
High School Diploma -
Canton High School
Canton, IL05.2016
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash counting
- Goal-oriented focus
- Compliance, banking laws, and regulations
- Listening and Comprehension
- Conflict resolution techniques
- Customer Relationship Building
- Sales and Cross-Selling
- Fraud Detection
- Loans
- Excellent communication skills
- Safe and vault operation
- Strong sense of banking ethics
- Customer Service
- Attention to Detail
- Reliable and Responsible
- Honest and Dependable
- Customer Service-Oriented
- Bank Deposits
- Pleasant and Personable
- Night and Safe Deposit Procedures
- Balance Transfers
Timeline
Teller
Tbk Bank
10.2023 - Current
EVS Technician
Graham Medical Group
03.2021 - 08.2024
Team Lead
Dairy Queen Grill & Chill
09.2017 - 12.2021
High School Diploma -
Canton High School
Similar Profiles
Veronica FredericksVeronica Fredericks
CSA at TBK BankCSA at TBK Bank
John LeonardJohn Leonard
Building Services Technician at TBK BankBuilding Services Technician at TBK Bank
Kayla EspinozaKayla Espinoza
CSA/ BANK TELLER at TBK BANKCSA/ BANK TELLER at TBK BANK