Kayla Carey
Fort Worth
Summary
Offering personable and reliable nature, ready to learn and grow in customer-focused setting. Brings strong foundation in communication and problem-solving, essential for addressing guest needs and ensuring smooth operations. Ready to use and develop time management and multitasking skills in a future role.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Baymont Inn & Suit Hotel
07.2022 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Performed basic daily bookkeeping tasks.
- Collected room deposits, fees, and payments.
- Answered guest questions and offered referrals to local points of interest.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
- Enforced policies and procedures to increase efficiency.
Education
Associate of Science - Architecture
Weatherford College
Bridgeport, TX12-2024
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Scheduling
- Office administration
- Drawer balancing
- Registration
- Technical support
- Hospitality services
- Credit and cash payments
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
Timeline
Front Desk Associate
Baymont Inn & Suit Hotel
07.2022 - Current
Associate of Science - Architecture
Weatherford College
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