Kayla Cargile
Omak,WA
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
12
12
years of professional experience
Work History
Tax Associate
H & R Block Tax Services
11.2016 - Current
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate.
- Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
- Managed portfolio of assigned clients'' accounts, monitoring deadlines, payments, refunds, and other critical aspects of their financial health.
- Offered clients recommendations to reduce tax liabilities.
Service Coordinator II
Consumer Direct Care Network
05.2022 - 03.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Assessed customer needs and developed solutions to meet needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Store Manager
Cellular Plus - Verizon Authorized Retailer
02.2019 - 04.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Patient Account Representative
Mid Valley Hospital
07.2015 - 04.2019
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Electronically submitted bills according to compliance guidelines.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Utilized computer programs to create invoices, letters, and other documents.
- Engaged with patients to provide critical information.
HCA
Critical Nurse Staffing, Inc.
07.2013 - 09.2015
- Ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Maintained clean, safe, and well-organized patient environment.
- Kept accurate records of patients' care, condition, and progress.
- Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with patient transfer and ambulation.
Education
High School Diploma -
Omak High School
Omak, WA06-2010
Skills
- Customer engagement
- Effective team leadership
- Prioritization and time management
- Strategic decision-making
- Proficient in both verbal and written communication
- Strategic issue resolution
- Team development initiatives
- Effective task delegation
- Strategic goal setting
- Resource allocation management
- Employee shift management
- Comprehensive policy rollout
- Crisis management
Timeline
Service Coordinator II
Consumer Direct Care Network
05.2022 - 03.2024
Store Manager
Cellular Plus - Verizon Authorized Retailer
02.2019 - 04.2022
Tax Associate
H & R Block Tax Services
11.2016 - Current
Patient Account Representative
Mid Valley Hospital
07.2015 - 04.2019
HCA
Critical Nurse Staffing, Inc.
07.2013 - 09.2015
High School Diploma -
Omak High School
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