Kayla Carpenter
Rome,NY
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Empathetic, effective and motivated professional combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Mohawk Valley Health System
Utica, New York
01.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
Direct Support Professional
Office for People With Developmental Disabilities
Rome, New York
07.2021 - 01.2023
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Tracked and reported clients' progress based on observations and conversations.
Patient Access Representative
Rome Memorial Hospital
Rome, New York
04.2021 - 07.2021
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Cat Scan Technologist Aide
Mohawk Valley Health System
Utica
08.2018 - 04.2021
- Assisted radiologists in positioning patients for optimal imaging results.
- Ensured patient safety during the procedure by monitoring their physical condition.
- Maintained accurate records of patient information, test results, and medical histories in accordance with HIPAA regulations.
- Responded promptly to emergency situations involving radiological tests or treatments.
- Organized work flow in a timely manner to ensure efficient operations within the department.
Education
Some College (No Degree) - Applied Sciences
Mohawk Valley Community College
Utica, NYSkills
- Indirect Patient Care
- Intake control
- Procedure Assistance
- Medical Terminology
- Payment Collection
- HIPAA Compliance
- Patient Flow Management
- Patient-focused care
- Check-in coordination
- Medical office administration
- Patient Scheduling
- Insurance Claims
- Clinical and administrative support
- Trustworthy companion
- Documentation expert
- Patient assessments and care
- Human anatomy and physiology
- Monitoring patient progress
- EKG administration
- Electronic Medical Records
- CPR
- Certified in Basic Life Support (BLS)
- Medical Procedures
- Vital sign monitors
- Communicating with patient families
- Data Entry
- Medical records confidentiality
Timeline
Medical Assistant
Mohawk Valley Health System
01.2023 - Current
Direct Support Professional
Office for People With Developmental Disabilities
07.2021 - 01.2023
Patient Access Representative
Rome Memorial Hospital
04.2021 - 07.2021
Cat Scan Technologist Aide
Mohawk Valley Health System
08.2018 - 04.2021
Some College (No Degree) - Applied Sciences
Mohawk Valley Community College