Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Carriker

Sacramento,California

Summary

Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

6
6
years of professional experience

Work History

General Manager

Massage Envy
09.2021 - 10.2023
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Studio Director

Amazing Lash Studio
01.2019 - 09.2021
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Formulated policies and procedures to streamline operations.

Customer Service Supervisor

Amazing Lash Studio
01.2018 - 01.2019
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Coached employees through day-to-day work and complex problems.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

Education

Bachelor of Science - Human Resource Management

Southern New Hampshire University
Hooksett, NH
05.2026

Skills

  • Loss Prevention
  • Expense Control
  • Contract Negotiations
  • Business Administration

Timeline

General Manager

Massage Envy
09.2021 - 10.2023

Studio Director

Amazing Lash Studio
01.2019 - 09.2021

Customer Service Supervisor

Amazing Lash Studio
01.2018 - 01.2019

Bachelor of Science - Human Resource Management

Southern New Hampshire University
Kayla Carriker