Kayla Carrillo
Cypress,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Retail/ Customer Service Cast Member
The Walt Disney Company, The Disneyland Resort
02.2019 - 04.2023
- Offering beyond excellent customer service to differentiate and promote the Disney look and brand
- Balanced the needs and processed all sales transactions of multiple customers simultaneously and accurateky in a fast-paced retail environment
- Monitored facility to verify guests' and personnel's adherence to rules and safety procedures to protect the guests and reduce liability risks
- Communicated store policy violations to the leadership team in a timely manner
- I kept up with emails promptly while keeping the sites organized.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable guest atmosphere.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
- Provided accurate information and helpful guidance to visitors, improving their overall park experience.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
- Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
- Helped maintain order during busy periods by directing foot traffic flow as needed around attractions or dining areas to maximize efficiency for park operations.
- Assisted in training new cast members on park policies, procedures, and best practices for serving guests.
- Managed inventory accurately, reducing shrinkage rates while maintaining adequate stock levels for guest convenience.
- Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
- Assisted with crowd control during parades, fireworks displays, and other high-traffic situations, ensuring guest safety and enjoyment.
- Supported the implementation of new park initiatives by adapting to change and offering constructive feedback during planning stages.
- Maintained professional attitude and demeanor at all times.
Cashier
Kohls
09.2017 - 01.2019
- Communicate merchandise needs and issues to appropriate supervisors in a timely fashion
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Communicate store policy violations to the leadership team in a timely manner
- I obtained credit card sales goals both seasonally and weekly and processed all sales transactions accurately and in a timely fashion
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Courtesy Clerk
Stater Bros. Company
01.2016 - 09.2017
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by assisting with locating products throughout the store when needed.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Increased overall efficiency by assisting with price checks and product location inquiries from customers.
- Contributed to the reduction of waste by properly sorting recyclables, compost, and garbage according to company guidelines.
- Responded to customer calls and emails to answer questions about products and services.
Education
H.S. Diploma -
Insight Virtual Academy
01.2017
Skills
- 8 years of Customer service experience
- 5 years of Social Media Experience
- 3 years of Windows experience
- 3 years of Microsoft Word and Excel
- Knowledge and experience w/ Meevo
- Experience and knowledge of Google Voice, Docs, Text
- Call Center Experience
- Dispatching Experience
- 8 years Experience in Cash handling
- 6 Years of Credit Card Sales Experience
- 8 years of POS System Experience
- Detail Oriented
- Public Speaking
- Strong teamwork
- Sales proficiency
- Public Engagement
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Complaint Handling
- Payment Processing
- Call Center Operations
- Scheduling
- Appointment Scheduling
Awards
2020 Dean’s List- Cypress Community College
Timeline
Retail/ Customer Service Cast Member
The Walt Disney Company, The Disneyland Resort
02.2019 - 04.2023
Cashier
Kohls
09.2017 - 01.2019
Courtesy Clerk
Stater Bros. Company
01.2016 - 09.2017
H.S. Diploma -
Insight Virtual Academy
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