Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Kayla Carson

Gresham,OR

Summary

Experienced with managing executive schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Knowledge of office management software and administrative protocols.

Overview

10
10
years of professional experience

Work History

Executive Assistant/Facilities Coordinator

North Highland
03.2022 - Current


  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Organized and coordinated conferences and monthly meetings.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Promoted team productivity by keeping supplies organized and well-stocked.

Office Assistant/Customer Service

Craft Warehouse
03.2019 - Current


  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.
  • Operated cash register to record transactions accurately and efficiently.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Office Assistant-Humanities

Mt Hood Community College
07.2017 - 11.2021


  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Supported office operations through proficient use of office software, including Microsoft Office Suite and Google Workspace tools.

Faculty Support Assistant

Online Learning
01.2017 - 07.2017
  • Assisted Students & faculty with Troubleshooting in MHCC Portal & Blackboard

Office Assistant

Business Department
09.2014 - 01.2017
  • Answering phones, directing calls and taking messages
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Coordinated and scheduled meetings and appointments.
  • Increased overall office efficiency with proficient use of computer software, including Microsoft Office Suite and CRM systems.

Education

Bachelor of Business Administration - Leadership, Management and Organization

Eastern Oregon University
12.2019

Associate’s degree - business

Mt Hood Community College
Gresham, OR
09.2019

Associates of Applied Science - Human Resource Management

Mt. Hood Community College
06.2017

Skills

  • Office Management
  • Organizational Skills
  • Attention to Detail
  • Scheduling
  • Time management
  • Google Suite
  • Microsoft Excel
  • Microsoft Word
  • Executive Support
  • Administrative Support
  • Schedule & calendar planning
  • Office Administration
  • Expense Reporting
  • Calendar Management
  • Travel Coordination
  • Meeting planning
  • Travel Arrangements
  • Excel spreadsheets
  • Advanced MS Office Suite
  • Schedule Management

Assessments

  • Scheduling, Expert, 07/01/21, Cross-referencing agendas and itineraries to avoid scheduling conflicts
  • Administrative support professional fit, Proficient, 04/01/21
  • Administrative assistant/receptionist, Proficient, 07/01/21, Using basic scheduling and organizational skills in an office setting
  • Senior administrative assistant/receptionist, Proficient, 06/01/21, Using advanced scheduling and organizational skills in an office setting
  • Working with MS Word documents, Proficient, 07/01/21, Knowledge of various Microsoft Word features, functions, and techniques
  • Filing & organization, Proficient, 07/01/21, Arranging and managing information or materials using a set of rules
  • Basic attention to detail, Expert, 07/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Advanced attention to detail, Highly Proficient, 07/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Administrative assistant/receptionist, Proficient, 02/01/22, Using basic scheduling and organizational skills in an office setting
  • Recruiting, Familiar, 07/01/21, Managing the candidate sourcing and selection process

Timeline

Executive Assistant/Facilities Coordinator

North Highland
03.2022 - Current

Office Assistant/Customer Service

Craft Warehouse
03.2019 - Current

Office Assistant-Humanities

Mt Hood Community College
07.2017 - 11.2021

Faculty Support Assistant

Online Learning
01.2017 - 07.2017

Office Assistant

Business Department
09.2014 - 01.2017

Associate’s degree - business

Mt Hood Community College

Associates of Applied Science - Human Resource Management

Mt. Hood Community College

Bachelor of Business Administration - Leadership, Management and Organization

Eastern Oregon University
Kayla Carson