Kayla Carter
Covington,LA
Summary
I’m a highly accomplished individual who’s great at anticipating individuals needs, addressing complaints and resolving issues in a timely manner. I excel at maintaining focus and having a positive attitude in stressful situations and high-volume environments. I’m a very hardworking and passionate person with strong organizational skills eager to branch out to new opportunities. Im looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I’m willing to put in the added work and take on responsibilities to meet my goals. I’m an incredibly detail-oriented team player with strong organizational skills, and an ability to handle multiple projects simultaneously with a high degree of accuracy. I’m successful at providing fast, high-quality customer service to guests in all settings. I’m a highly adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff, and management.
Overview
7
7
years of professional experience
Work History
Server
New Orleans Food And Spirits
05.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Personal Assistant
Connie Richards
06.2021 - 12.2021
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Organized and attended meetings and compiled related documents and reports.
- Sourced and ordered office equipment and supplies.
- Kept detailed track of household and maintenance inventory and schedules.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Transported children to and from school, activities and appointments.
Stay at Home Mom
Myself
07.2019 - 06.2021
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Educated potential participants on available services and processes to engage in program.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Server Trainer
Mellow Mushroom Pizza Bakers
02.2018 - 07.2019
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Observed participants and provided corrective measures for skill improvement.
- Presented training material with varied instructional methods to maintain attention of participants.
- Evaluated skills assessment and observations to review effectiveness of training material.
- Decreased training time by designing effective new training programs.
Legal Assistant
Seale Smith Zuber & Barnette
09.2017 - 02.2018
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Assessed real and personal property inventory for estate planning.
Server Shift Leader
Marty Js Hamburgers And Poboys
08.2016 - 10.2017
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Managed scheduling for 12 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Cultivated warm relationships with regular customers.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Managed food resources, memorized orders and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Education
None - None
Mandeville High School
Mandeville, LA05.2014
Skills
- Menu Memorization
- Stocking and Replenishing
- Dining Area Maintenance
- Check Payment Processing
- Assist Customers
- Process Payments
- Order Supplies
- Quality Control
- Cash Handling
- Order Accuracy
- Food Sales and Promotion
- Price Memorization
- Guest Relations Management
- Suggestive Selling
- Hospitality Service Expertise
- High-Energy and Stamina
- Ordering Procedures
- Performance Improvement
- Active Listening
- Control of Expenses
- Front of House Display Creation
- Server Training
- Critical Thinking
- Technology Design
- Workflow Coordination
- Transactions and Cash Handling
- Anticipating Guest Needs
- Cool Under Pressure
- Billing and Payment Processing
- Menu Memorization
- Menu Memorization
- Management of Personnel Resources
- Coordination
- Monitoring
- Speaking
- Troubleshooting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you want to know what a man’s like, look first at how he treats his inferiors; not his equals.
J.K Rowling
Timeline
Server
New Orleans Food And Spirits
05.2022 - Current
Personal Assistant
Connie Richards
06.2021 - 12.2021
Stay at Home Mom
Myself
07.2019 - 06.2021
Server Trainer
Mellow Mushroom Pizza Bakers
02.2018 - 07.2019
Legal Assistant
Seale Smith Zuber & Barnette
09.2017 - 02.2018
Server Shift Leader
Marty Js Hamburgers And Poboys
08.2016 - 10.2017
None - None
Mandeville High School
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