Kayla Carter
Jacksonville
Summary
I am looking for a Full time work from home position if available.
8 hour day shift, one late night a week. One Saturday a month if possible.
I am a quick learner & love speaking to people & helping on accounts best way I can.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Representative
ARS Nationals Services
09.2024 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Implemented customized account plans to meet individual client needs.
- Analyzed accounts for delinquencies and other ongoing issues.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
- Consistently exceeded quota expectations leading the way among fellow representatives.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Collaborated with other departments to address customer needs and service requests.
Kennel Attendant
Hope sprins vet at sajo farms
02.2022 - Current
- I am in charge of front & back of kennel operations
- I handle checking in & checking our process for clients
- Approve and handle invoices
- I organize paperwork/calendar for upcoming boarding clients
- I clean kennel spacing
- I assistant with holdings in treatment for doctor appointments
House Cleaner
Molly maid
03.2022 - 02.2023
- I worked with a partner on a set amount of houses
- I also know how to run the route myself
- Know how all tips to Move In & Outs
- I love making new relationship with clients & showing hard work
Customer Service Representative
DCI
03.2017 - 04.2017
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Asked questions to determine service needs and accurately input information into electronic systems
- Documented conversations with customers to track requests, problems and solutions
- Consulted with customers to determine best methods to resolve service and billing issues
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Cashier/Server
Captain D's Seafood Restaurant
04.2014 - 01.2015
- Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft
- Trained new team members in cash register operation, stock procedures and customer service
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Processed numerous transactions per day with exceptional accuracy
- Monitored sales events, added new merchandise and rang up purchases
- Resolved issues regarding customer complaints and escalated worsening concerns to managers for remediation
- Operated cash register, collected payments and provided accurate change
- Worked closely with front-end staff to assist customers and maintain satisfaction levels
Veterinarian Assistant
Gowen animal clinic
01.2014 - 12.2014
- Supervised waiting area, mopped floors, kennel cleaning's and rearranged magazines to maintain office
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians
- Reviewed pet records from daily visits and appointments, entering all important data into system
- Interacted with clients on A daily, ensuring pet safety
- Supervised inventory management and placed medication orders to ensure adequate supplies at all times
- Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion and kind words
Education
Online courses in Nail technician/Business owner -
Shaw Academy
Jacksonville, FL03.2025
High school diploma -
Englewood High School
Jacksonville, FL01.2014
Skills
- Microsoft Word
- Microsoft Office
- Data Entry
- Serving Experience
- Microsoft Outlook
- Typing
- Phone Etiquette
- Office Administration
- Animal Care
- Veterinary Assistant
- Front Desk
- Computer Skills
- Veterinary Technician Experience
- Pet Care
- Animal Handling
- Retail Sales
- Food Service
- Customer Service
- Janitorial Experience
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer service, Proficient, 11/01/20
- Administrative support professional fit, Proficient, 11/01/20
Timeline
Account Representative
ARS Nationals Services
09.2024 - Current
House Cleaner
Molly maid
03.2022 - 02.2023
Kennel Attendant
Hope sprins vet at sajo farms
02.2022 - Current
Customer Service Representative
DCI
03.2017 - 04.2017
Cashier/Server
Captain D's Seafood Restaurant
04.2014 - 01.2015
Veterinarian Assistant
Gowen animal clinic
01.2014 - 12.2014
Online courses in Nail technician/Business owner -
Shaw Academy
High school diploma -
Englewood High School
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