Kayla Carvalho
Newark,NJ
Overview
2
2
Languages
10
10
years of professional experience
Work History
Summer Camp Counselor
Ironbound Boys and Girls Club
Newark, NJ
06.2016 - 08.2019
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
Customer Service Associate
Walgreens
Newark, NJ
02.2020 - 04.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Trained new team members in cash register operation, stock procedures and customer services.
Apparel Associate
Dicks Sporting Goods
North Wales, PA
10.2021 - 03.2022
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
- Worked with management to quickly replenish low or out-of-stock items.
Shift Supervisor
Rite Aid
New Britain, PA
03.2022 - 12.2022
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Taught staff upselling techniques to meet revenue targets.
Care Manager
Bergen's Promise Care Management Organization
Hackensack, NJ
06.2023 - Current
- Developed and implemented care management plan to address needs and goals.
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
- Attended and actively participated in meetings to provide and receive information on client progression.
Operations Manager
NJ Raptors AAU Program
Long Branch, NJ
01.2023 - 06.2023
- Managed scheduling, training and inventory control.
- Inventoried equipment and supplies to support team needs and keep program operating smoothly.
- Distributed uniforms, gear and rosters to team members each season.
Education
High School Diploma -
East Side High School
Newark, NJ06-2020
Associate of Arts -
Essex County College/Early College Program
Newark, NJ06-2020
Master of Social Work -
Fairleigh Dickinson University
Teaneck, NJ09-2026
Bachelor of Arts - Sociology
Montclair State University
Montclair, NJ05-2023
Skills
- Collaboration and Teamwork
- Problem-Solving
- Time Management
- Crisis Intervention
- Organization
- Case Management
Languages
English
Native/ Bilingual
Portuguese
Limited
Timeline
Care Manager
Bergen's Promise Care Management Organization
06.2023 - Current
Operations Manager
NJ Raptors AAU Program
01.2023 - 06.2023
Shift Supervisor
Rite Aid
03.2022 - 12.2022
Apparel Associate
Dicks Sporting Goods
10.2021 - 03.2022
Customer Service Associate
Walgreens
02.2020 - 04.2021
Summer Camp Counselor
Ironbound Boys and Girls Club
06.2016 - 08.2019
Bachelor of Arts - Sociology
Montclair State University
Associate of Arts -
Essex County College/Early College Program
High School Diploma -
East Side High School
Master of Social Work -
Fairleigh Dickinson University