Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kayla Cassella

Middlesex,United States

Summary

With a proven track record at Pharmcare USA, I excel in optimizing inventory systems and enhancing supply chain efficiency. My expertise in logistics planning and keen attention to detail have driven significant cost reductions. Skilled in teamwork and collaboration, I consistently achieve operational excellence and exceed employer expectations.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Lead Inventory Specialist

Pharmcare USA
  • Ensured accurate record-keeping through diligent data entry and documentation practices.
  • Mitigated potential stock shortages by proactively monitoring inventory levels and adjusting orders accordingly.
  • Conducted thorough market research to identify emerging trends in product demand or supplier capabilities.
  • Reduced stock discrepancies by conducting regular audits and identifying areas for improvement.
  • Achieved cost savings by identifying opportunities for bulk purchasing or alternate suppliers without compromising quality.
  • Developed comprehensive training materials for new hires, leading to quicker onboarding and increased productivity.
  • Proactively addressed potential bottlenecks in the supply chain by anticipating challenges and developing contingency plans.
  • Designed custom reporting tools that provided valuable insights into inventory trends and informed decision-making processes.
  • Assisted in the development of annual budgets based on historical data analysis and projected demand forecasts.
  • Streamlined inventory management by implementing efficient tracking systems and processes.
  • Collaborated with cross-functional teams to improve overall supply chain efficiency and communication.
  • Established clear performance metrics for the inventory team, driving accountability and continuous improvement efforts.
  • Enhanced order accuracy, ensuring proper picking, packing, and shipping procedures were followed.
  • Implemented robust quality control measures for incoming shipments, reducing instances of damaged or incorrect products.
  • Optimized warehouse space utilization with strategic organization and layout planning.
  • Adapted quickly to changes in business priorities or customer needs while maintaining focus on key objectives.
  • Managed vendor relationships to negotiate favorable pricing, terms, and delivery schedules.
  • Spearheaded process improvements initiatives that resulted in reduced lead times and increased operational efficiency.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Stocked designated items on shelves, end caps and displays.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Prepared and checked outbound shipments for accuracy.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Received new stock and input values into computer system.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.

Pharmacy Services Specialist

Blue Cross Blue Shield of NC
08.2024 - Current
  • Contributed to increased customer satisfaction through exceptional service and timely resolution of issues or concerns.
  • Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
  • Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
  • Responded to inquiries from healthcare providers regarding prior authorization requests.
  • Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
  • Provided training to new staff members on the intricacies of various insurance plans and their specific prior authorization requirements.
  • Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
  • Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.

Lead Certified Pharmacy Technician LTC

Omnicare, CVS Health
03.2024 - 08.2024
  • Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
  • Implemented innovative solutions to optimize workflow efficiency within the pharmacy team.
  • Streamlined communication between staff members by implementing an organized system for sharing pertinent information about prescriptions or patient concerns.
  • Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
  • Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
  • Improved patient satisfaction by providing efficient and accurate prescription services.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Regulatory Compliance Specialist

Pharmcare USA
06.2020 - 02.2023
  • Championed process improvements within the company by identifying outdated practices and recommending innovative solutions that align with current regulatory requirements.
  • Implemented robust record-keeping systems to ensure accurate tracking and easy retrieval of compliance-related information during inspections or audits.
  • Developed and implemented the organization''s first regulatory compliance manual, serving as a comprehensive reference for employees and leadership alike.
  • Cultivated relationships with key regulators through regular dialogue and participation in industry forums, enhancing the organization''s reputation for stringent compliance adherence.
  • Assisted in the preparation of regulatory submissions, ensuring timely submission and approval of essential documents.
  • Supported external audits by providing necessary documentation, addressing inquiries, and implementing corrective actions as needed.
  • Stayed abreast of evolving regulations by attending seminars, conferences, webinars, and other professional development opportunities.
  • Provided guidance on corrective action plans following internal or external audit findings to remediate identified issues promptly effectively.
  • Ensured regulatory compliance by conducting thorough audits and assessments of company policies and procedures.
  • Developed training materials and conducted workshops to educate employees on industry regulations, laws, and best practices.
  • Conducted gap analyses to identify areas requiring improvement or enhancements within existing compliance frameworks.
  • Improved operational efficiency through consistent monitoring, analyzing, and improving the organization''s compliance programs.
  • Evaluated third-party vendors for their capacity to meet compliance requirements, mitigating potential supply chain risks.
  • Advised senior leadership on potential risks associated with new products or services from a regulatory perspective before implementation or launch.
  • Streamlined reporting processes for swift identification and resolution of potential regulatory violations.
  • Enhanced transparency of compliance activities by developing easily accessible dashboards to track performance metrics and trends.
  • Reduced non-compliance risks with proactive monitoring of changes in relevant legislation or industry standards affecting the organization''s operations.
  • Maintained and archived regulatory paperwork.
  • Performed and documented quality control checks to maintain compliance with company initiatives.
  • Recommended improvements to processes.
  • Prioritized project-related tasks to efficiently complete essential tasks.
  • Prepared and submitted regulatory file applications and supporting documentation.
  • Worked with governance committees to make and evaluate plans.
  • Prepared and maintained document inventory for core dossier preparation.
  • Wrote or updated standard operating procedures, work instructions or policies.

Compounding Pharmacy Technician

Pharmcare USA
06.2020 - 02.2023
  • Prepared compounded medications following precise formulations to meet patient needs.
  • Labeled and packaged compounded medications, ensuring compliance with safety regulations.
  • Mixed ingredients to create customized pharmaceuticals under sterile conditions.
  • Utilized automated compounding equipment to efficiently prepare customized medications.
  • Handled electronic prescription systems to streamline prescription management and dispensing.
  • Supported pharmacy team by efficiently organizing supplies, cleaning workspaces, and assisting with daily operations as needed.
  • Optimized inventory management, reducing waste and ensuring availability of necessary supplies.
  • Conducted quality control tests on compounded medications, ensuring safety and efficacy for patients.
  • Collaborated with pharmacists to provide high-quality patient care and tailored medications.
  • Streamlined workflow for increased efficiency in medication preparation and dispensing.
  • Actively participated in regular audits to ensure adherence to state board regulations governing compounding practices within the pharmacy setting.
  • Assisted in the development of new compounding techniques, resulting in innovative treatment options.
  • Utilized specialized equipment for efficient preparation of various dosage forms including creams, capsules, and suspensions.
  • Continuously updated knowledge of pharmaceutical industry trends and regulations through professional development opportunities.
  • Consistently maintained a high level of attention to detail when calculating compound ratios for individualized therapies prescribed by healthcare providers.
  • Provided exceptional customer service, addressing questions and concerns regarding compounded medications.
  • Maintained sterile environment, adhering to strict safety protocols and preventing contamination.
  • Accurately measured ingredients using precise scales and electronic devices for exact dosages in compound formulations.
  • Contributed to the overall success of the pharmacy by consistently providing high-quality, safe, and effective compounded medications for patients.
  • Assisted pharmacists in assessing prescription appropriateness by reviewing patient information before preparing compounds accordingly.
  • Demonstrated expertise in aseptic technique while working within cleanroom environments to maintain product integrity.
  • Kept detailed records of all compounding activities, maintaining compliance with regulatory standards.
  • Ensured proper labeling on all compounded products with essential information such as drug name, strength, instructions, and expiration date.
  • Enhanced compounding accuracy by meticulously following formulas and procedures.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Lead IV Pharmacy Technician

Pharmcare USA
06.2020 - 02.2023
  • Reduced medication errors by conducting thorough quality control checks on all compounded sterile preparations.
  • Trained new technicians in proper sterile compounding techniques, increasing overall team efficiency and accuracy.
  • Increased staff knowledge of relevant drug information by leading educational sessions on new medications and their uses in sterile compounding.
  • Conducted routine audits of IV preparation processes to identify areas for improvement and implement corrective actions as needed.
  • Provided guidance and mentorship to junior pharmacy technicians, supporting their professional development and helping them grow within the organization.
  • Collaborated with pharmacists to develop standardized protocols for common IV preparations, improving consistency across the department.
  • Monitored temperature and humidity controls within the cleanroom, ensuring compliance with regulatory requirements for sterile compounding areas.
  • Enhanced medication safety by implementing a system for double-checking high-risk IV medications.
  • Actively engaged in continuous quality improvement efforts by identifying areas of opportunity and implementing changes aimed at enhancing overall operations and patient care outcomes within the pharmacy department.
  • Managed inventory levels, ensuring optimal stock levels to prevent shortages and minimize waste.
  • Maintained a clean and safe environment within the IV room through regular cleaning schedules and adherence to USP 797 guidelines.
  • Streamlined the workflow in the IV room by organizing workstations and standardizing processes.
  • Worked closely with pharmacists to review patient profiles for medication appropriateness, ensuring safe and effective therapy for all patients receiving IV medications.
  • Developed strong relationships with nursing staff, fostering open communication channels that ultimately improved patient care outcomes.
  • Maintained comprehensive documentation of all compounding activities in accordance with state regulations, ensuring accurate record-keeping for future reference or auditing purposes.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reduced turnaround time for STAT orders by prioritizing workload efficiently and utilizing resources effectively.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Managed opening and closing duties for pharmacy.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Developed and implemented improvements to pharmacy organization system.

Pharmacy Inventory Specialist

CVS Pharmacy
06.2012 - 11.2022
  • Improved efficiency in the pharmacy by optimizing storage organization and maintaining an up-to-date database of medication locations.
  • Enhanced inventory accuracy by conducting regular audits and updating the pharmacy management system accordingly.
  • Reduced expired or damaged medications waste by closely monitoring expiration dates and promptly removing items as needed.
  • Implemented inventory control measures that effectively reduced medication stockouts and improved overall patient satisfaction.
  • Participated in continuous improvement efforts, identifying opportunities for enhancing inventory processes and implementing best practices.
  • Increased staff awareness of proper medication handling protocols through regular training sessions and communication updates on relevant guidelines changes.
  • Coordinated with suppliers to resolve any discrepancies between purchase orders and delivered products, ensuring smooth operations within the pharmacy department.
  • Contributed to a safe pharmacy environment by consistently following established procedures for handling hazardous materials.
  • Provided reliable assistance during annual physical inventories, enabling seamless reconciliation with electronic records.
  • Supported patient care by maintaining adequate stock levels of critical medications, avoiding potential shortages or delays in treatment.
  • Streamlined medication ordering process, ensuring timely delivery of essential medications to patients.
  • Ensured uninterrupted patient care by proactively identifying potential supply chain issues and addressing them effectively.
  • Maintained comprehensive documentation of all inventory-related activities, supporting audit readiness and regulatory compliance requirements.
  • Maintained a strong understanding of industry trends and regulatory changes, ensuring the pharmacy remained compliant with all applicable guidelines.
  • Collaborated with pharmacists to manage the controlled substance inventory, adhering to federal and state regulations.
  • Optimized space utilization within the pharmacy storage areas, allowing for better organization and easy access to medications when needed.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Conducted research to address shipping errors and packaging mistakes.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Lead Certified Pharmacy Technician

CVS Pharmacy
06.2012 - 11.2022
  • Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
  • Reduced medication errors, implementing strict quality control measures and double-checking procedures.
  • Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
  • Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
  • Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
  • Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
  • Promoted safe medication use by educating patients on potential drug interactions and side effects.
  • Streamlined pharmacy operations for increased efficiency and accuracy in medication dispensing.
  • Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
  • Improved patient satisfaction by providing efficient and accurate prescription services.
  • Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
  • Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
  • Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
  • Implemented innovative solutions to optimize workflow efficiency within the pharmacy team.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Pharmacy Technician Trainer/ Mobile Training Coach

CVS Pharmacy
06.2012 - 11.2022
  • Streamlined the onboarding process for new Pharmacy Technicians by designing effective orientation materials.
  • Addressed any gaps in knowledge by providing supplemental resources and guidance as needed, ensuring comprehensive understanding of topics covered.
  • Reduced employee turnover rates by equipping trainees with essential skills needed for successful job performance as Pharmacy Technicians.
  • Ensured regulatory compliance during training sessions by maintaining up-to-date knowledge of relevant laws and guidelines governing pharmacy practice.
  • Collaborated with other Pharmacy Technician Trainers to share best practices, enhancing overall training quality across the organization.
  • Improved training outcomes by utilizing various teaching methods tailored to individual learning styles.
  • Increased retention rates among trainees by fostering a supportive and engaging learning environment.
  • Incorporated real-time feedback from trainees into future lesson plans, continuously improving the effectiveness of the curriculum used in subsequent sessions.
  • Stayed current with industry trends to deliver up-to-date knowledge in pharmaceutical practices and regulations during training sessions.
  • Promoted a culture of continuous learning within the organization by encouraging trainees to pursue further education and professional development.
  • Assisted management in refining training programs for improved Pharmacy Technician competence and efficiency.
  • Boosted trainee confidence through regular performance evaluations and constructive feedback.
  • Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
  • Reduced time to proficiency for new hires through efficient onboarding and targeted coaching sessions.
  • Optimized existing training resources, ensuring relevancy and alignment with current industry trends.

Shift Supervisor, Rx

CVS Pharmacy
06.2012 - 11.2022
  • Oversaw daily pharmacy operations while ensuring cleanliness standards were met according to company guidelines.
  • Improved customer satisfaction with prompt and accurate prescription services, maintaining a professional demeanor at all times.
  • Provided excellent customer service by addressing concerns promptly, empathetically listening to complaints or issues, finding solutions that satisfied all parties involved.
  • Facilitated seamless shift transitions through thorough communication with incoming supervisors and detailed record-keeping practices.
  • Managed cash registers accurately, ensuring correct transactions for both customers and employees while maintaining security protocols.
  • Demonstrated strong leadership skills by motivating employees to perform their best, leading by example in providing excellent customer service and maintaining professional conduct.
  • Trained new employees on company policies, procedures, and systems to quickly integrate them into the team effectively.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Supervised and coached team of pharmacy technicians and trainees.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Completed accurate cycle counts, inventory management and will-calls for customers.
  • Reconstituted oral liquids.
  • Closely monitored department performance metrics.

Education

Anthropology

Suffolk County Community College
Selden, NY

Art History

University of Vermont
Burlington, VT

Skills

  • Stock replenishment
  • Logistics planning
  • Warehouse operations
  • Shipping and receiving
  • Supply chain coordination
  • Inventory auditing
  • Cycle counting
  • Teamwork and collaboration
  • Stock control
  • Customer service
  • Attention to detail
  • Stocking and organization
  • Warehouse organization
  • Verbal and written communication
  • Heavy lifting
  • Order picking and processing
  • Inventory reconciliation
  • Maintaining stock levels
  • Inventory counts
  • Inventory organization
  • Inventory accounts reconciliation
  • Error adjustments
  • Purchasing strategies
  • Digital and physical counts
  • Audit processes
  • Supply and demand requirements
  • Inventory control
  • Inventory tracking
  • Project management
  • Discrepancy investigation
  • Order fulfillment
  • Quality procedures
  • Process implementation
  • Operations
  • Basic math
  • Records management
  • Data management
  • Ordering supplies
  • Proper storage protocols
  • Order management
  • Discrepancy resolution
  • Recording shipments
  • Cost reduction
  • Cycle counts
  • Vendor management
  • Regulatory compliance
  • Loss prevention
  • Shortage reports
  • Trend forecasting
  • Customer buying habits
  • Audit counts
  • Inventory recording
  • Teamwork
  • Multitasking
  • Multitasking Abilities
  • Analytical thinking
  • System testing
  • Quality assurance
  • System maintenance
  • Troubleshooting
  • Data analysis
  • Database administration
  • Business intelligence
  • Troubleshoot malfunctions
  • Analytical skills
  • Task prioritization
  • Team collaboration
  • Organizational skills
  • Business process improvement
  • Configuration management
  • Hardware configuration

Accomplishments

  • Completed CVS training course for Front end store manager promotion preparation
  • On track to become a CVS store manager within first year of employment
  • Shift supervisor RX role was created for me by corporate management to allow for my training skills to be implemented across both areas (Front store and pharmacy), in order to improve customer service scores in the pharmacy.
  • Recruited from CVS by PharmcareUSA due to perpetual inventory expertise to spearhead the roll out of their first perpetual inventory system and assist corporate leadership in troubleshooting and improving their new system and configuration modifications
  • Coordinated across multiple teams and regulatory bodies to create a clean room from scratch and ensure compliance with bi annual inspections and certify staff passed required media fill and fingertip tests.
  • Established company wide SOP for the following areas at PharmcareUSA. Sterile-compounding, non-sterile compounding, inventory management, regulatory compliance, DEA controlled substances reporting and regulations, recalls, federal and state required regulatory logs and policies. Implemented internal audits to ensure compliance with dual state licenses.

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).

Timeline

Pharmacy Services Specialist

Blue Cross Blue Shield of NC
08.2024 - Current

Lead Certified Pharmacy Technician LTC

Omnicare, CVS Health
03.2024 - 08.2024

Regulatory Compliance Specialist

Pharmcare USA
06.2020 - 02.2023

Compounding Pharmacy Technician

Pharmcare USA
06.2020 - 02.2023

Lead IV Pharmacy Technician

Pharmcare USA
06.2020 - 02.2023

Pharmacy Inventory Specialist

CVS Pharmacy
06.2012 - 11.2022

Lead Certified Pharmacy Technician

CVS Pharmacy
06.2012 - 11.2022

Pharmacy Technician Trainer/ Mobile Training Coach

CVS Pharmacy
06.2012 - 11.2022

Shift Supervisor, Rx

CVS Pharmacy
06.2012 - 11.2022

Lead Inventory Specialist

Pharmcare USA

Anthropology

Suffolk County Community College

Art History

University of Vermont

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Kayla Cassella