Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Catone

Hudson falls

Summary

Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

DiRAD Technologies
01.2024 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer accounts and updated information in CRM systems efficiently.
  • Trained new team members on company policies and customer service protocols.
  • Developed strategies to enhance customer satisfaction and loyalty metrics.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

DMV CLERK

Washington county dmv
02.2022 - Current
  • Trained other workers or coordinated work, as necessary.
  • Verified authenticity of documents, such as foreign identification and immigration documents.
  • Performed general office duties, such as taking and transcribing dictation, typing and proofreading correspondence, distributing, and filing official forms, and scheduling appointments.
  • Responded to requests for information from public, other municipalities, state officials, and state and federal legislative offices.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.

SALES CONSULTANT

Della GMC BUICK CADILLAC
04.2023 - 08.2023
  • Researched competitors' offerings and pricing strategies in order to remain competitive.
  • Contacted prospective or existing customers to discuss services.
  • Created forms and agreements to complete sales.
  • Answered customers' questions about services, prices, availability, or credit terms.
  • Consulted with clients after sales and contract signings to resolve problems and provided ongoing support.

RECEPTIONIST

North county subaru
09.2020 - 02.2022
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Provided typing, word processing, and clerical support and assisted with special projects.
  • Maintained various office or program records using secure filing system.
  • Handled cash and credit card payments with accuracy.
  • Assisted in resolving customer complaints and disputes.

RECEPTIONIST

Associates in vision care
02.2018 - 09.2020
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
  • Handled frequent work process interruptions with flexibility and poise.
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
  • Complied with privacy and confidentiality policies when communicating with callers and guests.
  • Answered questions about organization and provided callers with address, directions, and other information.

CUSTOMER SERVICE ASSOCIATE

Price chopper supermarket
04.2014 - 11.2018
  • Obtained and evaluated relevant information to handle product and service inquiries.
  • Assisted customers with product selection, order entry, and payment processing.
  • Provided accurate information regarding product features and benefits.
  • Resolved product or service problems by clarifying customer's complaint and determining cause of problem.
  • Built sustainable customer relationships of trust through open and interactive communication.
  • Coordinated with other departments to verify customer order fulfillment.

Education

HIGH SCHOOL DIPLOMA - undefined

Warrensburg JR/SR HS
Warrensburg, New York
06.2014

Skills

  • Customer Satisfaction
  • Data Entry
  • Title I Knowledge
  • Processing Refunds
  • Data Verification
  • Greeting Visitors
  • Office Cleaning
  • Office Operations
  • Office Supplies and Inventory
  • Customer Care
  • Data entry

Timeline

Customer Service Representative

DiRAD Technologies
01.2024 - Current

SALES CONSULTANT

Della GMC BUICK CADILLAC
04.2023 - 08.2023

DMV CLERK

Washington county dmv
02.2022 - Current

RECEPTIONIST

North county subaru
09.2020 - 02.2022

RECEPTIONIST

Associates in vision care
02.2018 - 09.2020

CUSTOMER SERVICE ASSOCIATE

Price chopper supermarket
04.2014 - 11.2018

HIGH SCHOOL DIPLOMA - undefined

Warrensburg JR/SR HS

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