Kayla Catone
Hudson falls
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
DiRAD Technologies
Clifton Park, NY
01.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts and updated information in CRM systems efficiently.
- Trained new team members on company policies and customer service protocols.
- Developed strategies to enhance customer satisfaction and loyalty metrics.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
DMV CLERK
Washington county dmv
Hudson falls, New York
02.2022 - Current
- Trained other workers or coordinated work, as necessary.
- Verified authenticity of documents, such as foreign identification and immigration documents.
- Performed general office duties, such as taking and transcribing dictation, typing and proofreading correspondence, distributing, and filing official forms, and scheduling appointments.
- Responded to requests for information from public, other municipalities, state officials, and state and federal legislative offices.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
SALES CONSULTANT
Della GMC BUICK CADILLAC
Queensbury, New York
04.2023 - 08.2023
- Researched competitors' offerings and pricing strategies in order to remain competitive.
- Contacted prospective or existing customers to discuss services.
- Created forms and agreements to complete sales.
- Answered customers' questions about services, prices, availability, or credit terms.
- Consulted with clients after sales and contract signings to resolve problems and provided ongoing support.
RECEPTIONIST
North county subaru
Glens falls, New York
09.2020 - 02.2022
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Provided typing, word processing, and clerical support and assisted with special projects.
- Maintained various office or program records using secure filing system.
- Handled cash and credit card payments with accuracy.
- Assisted in resolving customer complaints and disputes.
RECEPTIONIST
Associates in vision care
Glens falls, New York
02.2018 - 09.2020
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Handled frequent work process interruptions with flexibility and poise.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Complied with privacy and confidentiality policies when communicating with callers and guests.
- Answered questions about organization and provided callers with address, directions, and other information.
CUSTOMER SERVICE ASSOCIATE
Price chopper supermarket
Warrensburg, New York
04.2014 - 11.2018
- Obtained and evaluated relevant information to handle product and service inquiries.
- Assisted customers with product selection, order entry, and payment processing.
- Provided accurate information regarding product features and benefits.
- Resolved product or service problems by clarifying customer's complaint and determining cause of problem.
- Built sustainable customer relationships of trust through open and interactive communication.
- Coordinated with other departments to verify customer order fulfillment.
Education
HIGH SCHOOL DIPLOMA - undefined
Warrensburg JR/SR HS
Warrensburg, New York06.2014
Skills
- Customer Satisfaction
- Data Entry
- Title I Knowledge
- Processing Refunds
- Data Verification
- Greeting Visitors
- Office Cleaning
- Office Operations
- Office Supplies and Inventory
- Customer Care
- Data entry
Timeline
Customer Service Representative
DiRAD Technologies
01.2024 - Current
SALES CONSULTANT
Della GMC BUICK CADILLAC
04.2023 - 08.2023
DMV CLERK
Washington county dmv
02.2022 - Current
RECEPTIONIST
North county subaru
09.2020 - 02.2022
RECEPTIONIST
Associates in vision care
02.2018 - 09.2020
CUSTOMER SERVICE ASSOCIATE
Price chopper supermarket
04.2014 - 11.2018
HIGH SCHOOL DIPLOMA - undefined
Warrensburg JR/SR HS