Kayla Cauley
Rancho Cucamonga,CA
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Sky Zone
09.2023 - Current
- Acting General Manager since September 2024
- Number 1 Park in membership conversion in December 2024 within Southern California District (SCD)
- Exceed company membership conversion goal by 15% in December 2024 within SCD
- Rated Number 1 Park in Exceeding Total Revenue for Southern California District for 2024
- Increased and improved park customer satisfaction record
- Attend and participate in district’s weekly General Manager calls
- Provide oversight and direction to Park’s social media team
- Prepare for and host Discovery Days for potential franchisee owners
- Evaluate and manage labor budget to ensure optimal staffing levels, while maintaining budget compliance and prioritizing guest safety
- Oversee and ensure all staff compliance requirements are met and maintained
- Oversee and ensure safety and operation of Park attractions
- Assisted with setup and operation of new Sky Zone location in Rancho Cucamonga
- Assisted with hiring of all levels of staff for new location (60 team members and 6 managers)
- Conducted staff onboarding for new location
- Conducted operational staff training for new location
- Identify outreach opportunities and implemented Community Outreach and Fundraising Program
- Provides oversight and direction to all Shift Management in day-to-day operations
- Provides Shift Management support for all shifts, seven days a week
- Handles staff problems and concerns as necessary
- Conducts interviews and makes hiring decisions
- Performs continued staff onboarding and training
- Documents and performs administrative employee corrective actions
- Conducts park inventory and handles inventory procurement
- Prepares daily bank deposits and performs deposits at the bank
- Review Monthly and Yearly Profit and Loss Reports to assess drivers and drainers and outline corrective actions
- Handle in-store and online customer complaints and provide solutions
- Provide feedback and corrective actions to membership team to ensure memberships are being sold accurately
- Prepare and distributed weekly staff schedules
- Review and approve staff timesheets and submit bi-weekly payroll
- Prepare all Party paperwork to enable Party Team organization
- Provide staff oversight and contacted customers to verify party details
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
Head Coach
Northwood High School
06.2022 - 06.2024
- Observed and instructed cheerleaders during events and practices
- Provided oversight of wellbeing of cheerleaders while in my care
- Instructed practices and choreograph routines
- Attended football games rallies, and all cheer events
- Assessed cheerleaders skills and assigns team positions, equipment, and technique
- Prepared monthly schedules of practices
- Prepared monthly schedules of in season games
- Identified and initiates fundraising activities
- Provided Assistant Coach and the JV Team oversight
- Worked with parents to coordinate support and activities for events
- Coordinated with Advisor to plan Camps, Uniform, and Competitions
- Coordinated with Campus Activities Director to plan Pep Rallies and lunch time activities
- Helped Advisor oversee budget and fundraising
- Handled parent complaints and concerns
- Determined the needs for individuals or team improvement
- Established and maintained standards of student behavior
- Modeled sports-like behavior at all times
- Followed established procedure for supplies and uniforms
Assistant General Manager
Sky Zone
04.2023 - 09.2023
- Provided oversight and direction to all Shift Management in day-to-day operations
- Provided Shift Management support for all shifts, seven days a week
- Handled staff problems and concerns as necessary
- Conducted interviews and made hiring decisions
- Performed new staff onboarding and training
- Documented and performed administrative employee corrective actions
- Performed as Interim General Manager for 1 month during the absence of General Manager
- Conducted park inventory and handled inventory procurement
- Prepared daily bank deposits and perform deposits at the bank
- Learned to prepare and present Monthly and Yearly Profit and Loss Reports
- Handled in-store and online customer complaints and provided solutions
- Provided feedback and corrective actions to membership team to ensure memberships were being sold accurately
- Prepared and distributed weekly staff schedules
- Reviewed and approved staff timesheets and submitted bi-weekly payroll
- Prepared all Party paperwork to enable Party Team organization
- Provided staff oversight and contacted customers to verify party details
- Traveled and assisted with underperforming locations to assess operations, identify areas for improvement and implement corrective actions
Assistant General Manager
Defy OC/Sky Zone
08.2022 - 04.2023
- Provided oversight and direction to Shift Management in day-to-day operations
- Provided Shift Management support for all shifts, seven days a week
- Handled staff problems and concerns as necessary
- Conducted interviews and makes hiring decisions
- Performed new staff onboarding and training
- Documented and performed administrative employee corrective actions
- Acted as General Manager in their absence
- Conducted General Manager duties for 2 months during the absence of General Manager
- Assisted General Manager with store inventory and procurement
- Prepared daily bank deposits and performed deposits at the bank
- Learned to prepare and present Monthly and Yearly Profit and Loss Reports
- Handled in-store and online customer complaints and provided necessary solutions
- Provided feedback and corrective actions to membership team to ensure memberships were being sold accurately
- Prepared and distributed weekly staff schedules
- Prepared all Party paperwork to enable Party Team organization
- Provided oversight to staff contacting customers to verify party details
Shift Lead/Party Lead
Circus Trix OC/Defy Oc
08.2019 - 08.2022
- Provided shift flight crew oversight
- Scheduled and coordinated flight crew breaks
- Documented and performed administrative employee corrective actions
- Handled customer complaints and provides solutions
- Performed daily cash reconciliation and prepares profits
- Prepared all Party paperwork to enable Party Team organization
- Contacted customer to verify party details
- Provided oversight of Party check-in process to ensure customer satisfaction
Assistant Cheer Coach
Northwood High School
06.2019 - 06.2022
- Observed cheerleaders during events and practices
- Determined the needs for individuals or team improvement
- Established and maintained standards of student behavior
- Provided supervision during practices and events
- Modeled sports-like behavior at all times
- Followed established procedure for supplies and uniforms
- Participated in parent meetings, banquets, and rallies
- Provided oversight and instructed cheerleaders during practices and games
- Assisted Head Coach with practices and choreography as directed
- Attended football games, rallies, and all cheer events
- Assessed cheerleaders skills and assign team positions, equipment, and techniques
Cheer Camp Counselor
United Spirit Association
02.2018 - 02.2020
- Taught cheer camps
- Interacted with people of all ages
- Taught kids new skills
- Provided an example of a leader
- Allowed kids to open up and try new things
- Helped run cheer competition stations
- Judged cheer tryouts for Middle and High School cheer
Flight Crew
Circus Trix OC/Defy Oc
01.2018 - 08.2019
- Interacted with people of all ages
- Ensured safety throughout the park
- Pleased customers in helping with birthday parties
- Helped train new employees
- Helped answer questions any customers had
Education
Concordia University -
Concordia University of Irvine
Irvine, CA05.2019
Chino Hills High School -
Chino Hills High School
Chino Hills, CA05.2017
Sultana High School -
Sultana High School
Hesperia, CA03.2015
Skills
- Employee relations
- Operations management
- Customer relationship management (CRM)
- Staff management
- Teamwork and collaboration
- Problem-solving
- Verbal and written communication
Activities
- Concordia University Cheerleader, Concordia University of Irvine, 1530 Concordia West, Irvine, CA, 92612, 08/01/17, 05/01/19, Participating in Stunt competitions and Nationals, Assisting in tryouts and Youth Camps
- Chino Hills High Spirit Leader, Chino Hills High School, 16150 Pomona Rincon Rd., Chino Hills, CA, 91709, 03/01/15, 04/01/17, Varsity Cheer Captain, competed and achieved National Championship, Lead and facilitated Youth Cheer Camp, Selected for USA All American Cheer Team and traveled with Team to London to represent the United States., Participated in Chino Hills sponsorship of Special Olympics.
- Sultana High School Cheerleader, Sultana High School, 17311 Sultana St., Hesperia, CA, 92345, 08/01/13, 03/01/15
Timeline
Assistant General Manager
Sky Zone
09.2023 - Current
Assistant General Manager
Sky Zone
04.2023 - 09.2023
Assistant General Manager
Defy OC/Sky Zone
08.2022 - 04.2023
Head Coach
Northwood High School
06.2022 - 06.2024
Shift Lead/Party Lead
Circus Trix OC/Defy Oc
08.2019 - 08.2022
Assistant Cheer Coach
Northwood High School
06.2019 - 06.2022
Cheer Camp Counselor
United Spirit Association
02.2018 - 02.2020
Flight Crew
Circus Trix OC/Defy Oc
01.2018 - 08.2019
Chino Hills High School -
Chino Hills High School
Sultana High School -
Sultana High School
Concordia University -
Concordia University of Irvine
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