Kayla Celio
Merrillville,USA
Summary
I am a compassionate and dedicated professional with experience in everything in crisis-intervention, high pressure environments, and problem-solving. I am skilled in effective communication, leadership, multitasking and providing support to individuals in need. I am eager to apply these skills in a role that prioritizes compassion, emotional strengths, and direct assistance.
Overview
7
7
years of professional experience
Work History
Crisis Specialist
Crisis Center
Gary, Indiana
10.2024 - Current
- Self-motivator who is comfortable and confident to work independently from home
- Has a strong ability to multitask
- Able to conduct client assessments
- Able to keep detailed records of calls using agency database
- Able to offer emotional support
- Can collaborate with other professionals
- Can work with diverse populations
- Can work in high-stress situations and remain calm/focused
- Can provide crisis intervention
- Can utilize de-escalation techniques
- Can refer clients to appropriate resources
- Able to enter data from one format to another
- Can adapt to immediate changes and procedures
- Can apply effective crisis intervention skills, suicide prevention and intervention strategies, problem-solving techniques when responding to individuals in crisis
Juvenile Justice Specialist
Illinois Department of Juvenile Justice
Chicago, IL
11.2018 - 01.2024
- Trainer of new employees to the IYC Chicago class of Springfield
- Multitasking in the control/call center
- Employee of the month
- Manage and delegate using problem-solving strategies
- Interchange ideas with upper management about accomplishing strategic goals
- Maintain constant communication and constructing strong rapport
- Interact with families while delivering outstanding communication regarding documented information
- Modeling positive social communication, emotional management and healthy relationships and offering support and feedback in a restorative manner while maintaining security, safety and general standards
Academy Trainer/Juvenile Justice Specialist
IYC Chicago
11.2018 - 01.2024
- Assisted upcoming staff in learning aspects of what the job entitles as a Juvenile Justice Specialist
- Responded to the stages of physical, emotional, and intellectual growth by encouraging establishment of personal goals and creating manageable action plans
- Provided a non-judgmental approach
- Able to assist in crisis situations and implement conflict resolution techniques
- Increased the effectiveness of emotional development by encouraging continued programming and positive thinking
Education
Bachelor of Science - Psychology, Law Enforcement
Western Illinois University
Macomb, IL05.2018
Skills
- Strong Leadership and Team collaboration
- Verbal and Written Communication
- Crisis Intervention and Conflict Resolution
- Time management
- Time Management and Multitasking
- Problem Solving and Critical Thinking
- Professional Telephone Etiquette
- Computer Literacy
References
- Melissa Perales, Crisis Center, Supervisor, (219) 433-9498
- Shelea Johnson, Crisis Center, Supervisor, (219) 743-9631
- Nadeen Powell, Crisis Center, Supervisor, (219) 888-8357
- Frankie Jones, Illinois Department of Juvenile Justice, Supervisor, (773) 407-6931
- Holly Seritella, Illinois Department of Juvenile Justice, Training Supervisor, (312) 633-5219
- Jacob Augustus, Illinois Department of Juvenile Justice, Supervisor, (312) 633-5219
- Toneisha Watson, Illinois Department of Juvenile Justice, Supervisor, (708) 501-0587
Leadership Community Service Experience
IYC Chicago, Academy Trainer/Juvenile Justice Specialist, Assisted upcoming staff in learning aspects of what the job entitles as a Juvenile Justice Specialist, Responded to the stages of physical, emotional, and intellectual growth by encouraging establishment of personal goals and creating manageable action plans, Provided a non-judgmental approach, Able to assist in crisis situations and implement conflict resolution techniques, Increased the effectiveness of emotional development by encouraging continued programming and positive thinking
Timeline
Crisis Specialist
Crisis Center
10.2024 - Current
Academy Trainer/Juvenile Justice Specialist
IYC Chicago
11.2018 - 01.2024
Juvenile Justice Specialist
Illinois Department of Juvenile Justice
11.2018 - 01.2024
Bachelor of Science - Psychology, Law Enforcement
Western Illinois University