Kayla Centeno
Vineland
Summary
Highly motivated and dependable professional with over 10 years of experience in outbound operations, payroll, and union support. Adept at leading shipping and distribution processes, coordinating cross-departmental workflows, and ensuring compliance with labor and payroll regulations. Experienced in handling timekeeping systems, Kronos edits, and payroll audits with accuracy and confidentiality.
Strong background working collaboratively with union representatives and management to maintain positive labor relations, resolve issues, and uphold collective bargaining agreements. Experience in Microsoft Excel for data analysis, reporting, and scheduling, as well as PowerPoint for creating presentations and operational updates.
Recognized for excellent problem-solving, communication, and leadership skills. Passionate about optimizing processes, improving team performance, and contributing to organizational growth through dedication and efficiency.
Overview
17
17
years of professional experience
Work History
Picking Team Leader
Burberry
05.2023 - Current
- Led team in operational efficiency initiatives, enhancing productivity and workflow processes.
- Mentored junior staff, fostering professional growth and improving team performance.
- Implemented training programs that increased staff competency and reduced onboarding time.
- Developed strategic plans to streamline operations, resulting in improved service delivery.
- Coordinated cross-functional projects to align departmental goals with organizational objectives.
- Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Shipping Team Leader
Burberry
10.2022 - Current
- Streamlined shipping processes by implementing efficient team workflows, resulting in reduced turnaround times.
- Developed team training programs for new hires, ensuring smooth integration into company processes and procedures.
- Managed inventory levels effectively through close coordination with purchasing teams, preventing stockouts or overstock situations.
- Improved record accuracy by conducting regular audits of shipping documentation and system entries.
- Provided hands-on support during periods of high order volume, demonstrating leadership by example and boosting team morale.
- Evaluated team members'' performance regularly, providing constructive feedback and coaching to drive continuous professional growth.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Prepared and processed payroll documents and forms for more than 35 employees.
Warehouse Team Lead Stock Management
Burberry
03.2022 - 08.2022
- Oversaw daily operations and shipping and handling processes.
- Double checked records, daily reports and inventory transactions to identify and correct transfers
- Monitored performance and safety practices of 20+ staff in the department
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Warehouse Shipping Lead
Burberry
03.2020 - 03.2022
- Loaded, unloaded, and moved high volume of daily products to meet warehouse production demands
- Packed containers and re-packed damaged containers for safe transport
- Used stage plans, pick lists, and SOPs to expertly handle assigned outbound work
- Marked product and tagged containers with delivery information for accurate routing
- Operated scales, RF devices, and powered equipment, including forklifts to handle daily assignments
- Operated forklift truck and hand-trucks to transport, hoist, and convey shipments to work and storage areas
- Drove forklifts and used hands trucks, pallet trucks and other equipment to move heavy loads around the warehouse., Jun 2008 significant issues to upper-level management
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts
- Took orders, made drinks and cleaned tables after guests' departures
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets
- Picked up trash and removed spills promptly to keep dining area fresh and inviting.
Restaurant Team Member
Bagel Factory
09.2008 - 07.2019
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
- Reported losses, employee behavioral issues, customer complaints, and other
- Collaborated with team to deliver exceptional customer service in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Managed budget allocations, ensuring resources aligned with strategic goals and operational needs.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Vineland High School
Vineland, NJ06-2008
Skills
- Forklift operation
- Shipment unloading Prepare documents
- Prepare packages Organize merchandise
- Update databases Motivation
- Multitasking Prioritization
- SAP knowledge
- Excel
- Cost reduction
- Carrier selection
- Shipping operations
- Warehouse supervision
- Teamwork and cooperation
- Warehouse safety
- Certified forklift driver
- Heavy lifting
Languages
Spanish
Native or Bilingual
Timeline
Picking Team Leader
Burberry
05.2023 - Current
Shipping Team Leader
Burberry
10.2022 - Current
Warehouse Team Lead Stock Management
Burberry
03.2022 - 08.2022
Warehouse Shipping Lead
Burberry
03.2020 - 03.2022
Restaurant Team Member
Bagel Factory
09.2008 - 07.2019
High School Diploma -
Vineland High School
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