Kayla Chaffee

• Write weekly schedules and maintain up to date availabilities and requests for all service desk associates, cashiers and custodial associates

• Utilizes the auto-scheduler system to meet weekly business demands while achieving budgeted labor rates and sales per labor hour goal

• Manager on Duty responsibilities: Included assuming the responsibility of properly opening and closing the store with secure alarm codes and keys to the building. Can often be the only manager available to customers and associates to handle day to day operations, resolve conflicts or concerns, and maintain quality and control in all areas of the store.

• Conduct interviews for persons interested in any position in the store

• Process paperwork for hiring and conduct drug testing for future hires

• Supervised and trained a team of approximately 20 employees, providing guidance and support to maximize productivity.

• Attend Department manager meetings and conference calls

• Read and respond to emails daily, communicating with corporate, regional, and warehouse employees

• Enforces cash handling control and security measures to identify and prevent losses

• Oversee and maintain all bookkeeping procedures to provide accurate records of financial transactions including daily sales reports, invoices, receipts etc. Utilized Microsoft office and Microsoft Excel mainly for records and reports.

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

• Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed

• Follows and enforces all company policies/procedures related to Front End operations

• Adheres to all company and state laws and regulations related to Anti-Money Laundering Compliance, tobacco and alcohol sales, lottery, price accuracy, WIC, etc

• Recognizes and reward associate performance

• Participates in associate annual performance reviews

• Gained customer loyalty by fostering positive relationships with consumers.

• Facilitated regular team meetings to discuss customer issues, complaints, and suggestions for improvement.

• Developed and implemented customer service policies and procedures to ensure consistent, high-quality customer experiences.

• Provided training on customer service best practices to staff members in order to enhance their knowledge and skillset.

• Communicated with customers and gathered information on customer experience to improve company operations.

• Motivated sales team member for Commission-based pay
• Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
• Boosted jewelry sales by providing excellent customer service and personalized product recommendations
• Answered questions regarding store and merchandise.
• Arranged and display merchandise to promote sales.
  
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
  
  • Inventoried stock and requisitioned new inventory.
  
  • Computed sales prices, total purchases, and received and processed cash and credit payment.
  
  • Placed special orders, submitted online orders, or contacted other stores to find desired items.
  
  • Exchanged merchandise for customers and accepted returns.
• Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.

• Motivated sales team member for Commission-based pay.

• Greeted customers and ascertained what each customer wanted and needed.

• Recommended, select, and help locate and obtained merchandise based on customer needs and desires. Helped customers try on and fit merchandise.

• Answered questions regarding store and merchandise.

• Arranged and display merchandise to promote sales.

• Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.

• Inventoried stock and requisitioned new inventory.

• Computed sales prices, total purchases, and received and processed cash and credit payment.

• Placed special orders, submitted online orders, or contacted other stores to find desired items.

• Exchanged merchandise for customers and accepted returns.

• Kept a professional attitude among all associates and customers

• In charge of cashiers during opening, mid, or closing shifts

• Money handling

• Operated the service desk

• Became Western Union certified

• Offering great customer service while assisting customers with lottery sales, Western Union sales and received transactions, Money order sales, processing utility payments, check cashing, Coin Star cashing, grocery and gift card sales, processing refunds/exchanges, deescalating any customer grievances, and answering customer questions/concerns

• Loaning and picking up money from cashier's tills and to the service desk

• Auditing tills between shifts to ensure cashier accuracy

• Training new associates on cash register

• Responsibilities also include overseeing cashiers and self check out monitors on sales floor and their interaction with customers

• Maintaining flow on the sales floor and jumping in to relieve lines

• Greeting customers as they walk into the store

• Scheduling breaks and lunches for cashiers

• Maintaining a clean and well stocked front end

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.

• Offering excellent customer service while operating cash register for cash, check, and credit card transactions with great accuracy, bagging groceries and maintaining a balanced till

• Maintain a clean and organized register/work space

• Educated customers on the loyalty program

• Engage and develop professional relationships with loyal customers