Summary
Overview
Work History
Education
Skills
Jobtitle
Certification
Timeline
Hi, I’m

Kayla Chavez

Athens,GA
Kayla Chavez

Summary

Experienced customer service professional with a strong track record of delivering exceptional service. Proven leadership skills as an Assistant Manager, surpassing business standards. Recognized for resourcefulness, attention to detail, and problem-solving abilities. Adept at creating positive customer experiences and efficiently resolving issues.

Overview

4
years of professional experience
1
Certification

Work History

Zaxby's

Assistant Manager
08.2019 - 10.2023

Job overview

  • Implement and enforce company policies and procedures to ensure a safe and welcoming work environment for all employees.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Increased sales through effective merchandising strategies and targeted promotions.

Amazon

Amazon Associate
12.2021 - 05.2022

Job overview

  • Reduced processing errors by conducting thorough reviews of each returned item for compliance with company guidelines.
  • Contributed to the development of more effective return policies, leading to reduced product loss and increased customer satisfaction rates.
  • Utilized advanced software programs for tracking return information, maintaining up-to-date records on all processed transactions.
  • Processed high volumes of returns during peak seasons, ensuring all items were assessed accurately and promptly handled according to company guidelines.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Sorted and organized items in designated areas for easy access.

Education

Winder Barrow High School
Winder, GA

Diploma
05.2021

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Employee Scheduling
  • Customer rapport
  • Marketing knowledge
  • Recruiting and interviewing
  • Sales Growth
  • Orientation and training
  • Sales Reporting
  • Employee Performance Evaluations
  • Cost Reduction
  • Customer Service
  • Team Leadership
  • Multitasking Abilities
  • Hiring and Training
  • Excellent Communication

Jobtitle

Customer Service

Certification

Servsafe certified

Timeline

Amazon Associate

Amazon
12.2021 - 05.2022

Assistant Manager

Zaxby's
08.2019 - 10.2023

Winder Barrow High School

Diploma

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Kayla Chavez