Kayla Chen
Chino,CA
Summary
Personable and energetic with talent for connecting with people and representing brands in positive light. Understanding of brand messaging and marketing principles combined with skills in effective communication and customer service. Capable of increasing brand visibility and fostering customer loyalty through engaging interactions.
Overview
2026
2026
years of professional experience
Work History
Volunteer
Hsi Lai Temple
05.2023 - 07.2023
- Supported team members in executing tasks efficiently, fostering a collaborative environment.
- Engaged with community members to gather feedback, improving future event planning processes.
- Participated in training sessions to enhance knowledge of organizational goals and best practices.
- Worked in a team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Exemplified leadership qualities while coordinating group activities, delegating tasks effectively, and maintaining open lines of communication among team members.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Developed a strong work ethic and earned around 100 volunteer hours.
Nail Technician
04.2025 - Current
- Demonstrated exceptional hand-eye coordination while performing intricate nail art designs
- Suggested additional services or upgrades based on client's individual needs or special occasions
- Maintained detailed records of client preferences, allergies, product usage, etc., for future reference
- Implemented safety measures to prevent accidents or injuries during the provision of services
- Performed thorough consultations with clients to determine their desired outcomes before starting any treatment
- Educated clients about different types of nails treatments available based on their preferences or needs
- Resolved customer complaints or concerns promptly and professionally, ensuring customer satisfaction
- Handled cash transactions accurately using point-of-sale systems or manual calculations
- Stayed up-to-date with the latest trends in nail fashion and attended workshops to enhance skills
- Advised clients on proper nail care routines and recommended products for at-home maintenance
- Managed appointment bookings efficiently to ensure optimal use of time and minimize wait times for clients
- Built strong client relationships through excellent customer service and personalized attention
- Maintained a clean and sanitary work environment by following strict sterilization protocols
- Demonstrated expertise in various nail techniques such as acrylics, gels, and nail art designs
Baker
09.2024 - Current
- Produced high-quality baked goods, including breads, pastries, and cakes, consistently meeting customer expectations
- Followed recipes and production schedules to ensure timely delivery of fresh products
- Maintained a clean and organized work area, adhering to food safety and sanitation guidelines
- Managed inventory levels of baking ingredients and supplies to minimize waste and control costs
- Ensured consistent product quality by conducting regular taste tests and visual inspections of finished products
- Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail
- Participated in training sessions or workshops related to new baking techniques or industry trends
- Developed strong relationships with customers through friendly interactions resulting in repeat business
- Resolved customer complaints or concerns promptly and professionally to ensure satisfaction
Babysitter
- Assisted with homework and educational activities to promote learning.
- Supervised children's activities, ensuring a safe and engaging environment.
- Managed multiple tasks simultaneously while maintaining focus on child safety.
- Adapted quickly to children's needs, demonstrating flexibility in caregiving approach.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset, providing emotional support and stability.
Education
High School Education -
Diamond Bar High School
Diamond Bar, CA05-2028
Junior High School Education -
South Pointe Middle School
Walnut, CA05.2024
Skills
- Adaptability
- Customer service
- Communication skills
- Patience
- Conflict resolution
- Leadership
- Clean workspace maintenance
- Cash handling
- Inventory management
- Team collaboration
- Strong work ethic
- Reliability
Languages
Chinese (Mandarin)
Professional Working
Chinese (Cantonese)
Native or Bilingual
English
Native or Bilingual
Accomplishments
- Received consistent positive remarks for quality of care.
- Earned numerous referrals to other families due to exceptional reliability, affordable rate, and positive reports.
- Achieved 100 volunteer hours through effectively helping at Hsi Lai Temple.
- Increased productivity by implementing multiple process improvements.
Timeline
Nail Technician
04.2025 - Current
Baker
09.2024 - Current
Volunteer
Hsi Lai Temple
05.2023 - 07.2023
Babysitter
High School Education -
Diamond Bar High School
Junior High School Education -
South Pointe Middle School