Kayla Clark
Port Saint Lucie,FL
Summary
Friendly restaurant professional that's detail oriented, skillful in drink mixing and beverage upselling. Offering 10 Years of demonstrated success in food service environments. 6 Years of experience behind a high-volume bar practicing expedient drink service as well as finishing cocktails with beautiful and fresh ingredients.
Overview
13
13
years of professional experience
Work History
Server
Berry Fresh Cafe
02.2022 - 09.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Punctual and reliable employee
- Versatility to complete projects independently as well as achieving goals within a team
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Star Bartender
The Cheesecake Factory
04.2014 - 05.2022
- Designated trainer for new servers and bartenders
- Engaged with customers to effectively build rapport and lasting relationships
- Validates liquor room cleanliness/general bar cleanliness
- Reviews waste logs each week
- Counting Inventory every week, completing liquor orders and keeping inventory organized
- Helps develop ideas for work group meeting
- Assists manager in writing training and work group schedules
- Responsible for keeping peers focused on group goals
- Training new bartenders/ensuring retention information
- Operate POS system to complete $1,500+ worth of transactions
- I utilize fresh ingredients to prepare specialty cocktails per corporate specifications
- Responsible of ensuring liquor room and bar are kept neat and orderly as well as cleanliness of the bar
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Listen to and solve any complaints or concerns with customers
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Followed strict recipes and drink measurements to minimize product used
Beverage Cart Attendant
PGA National Resort
- Creates excellent on-course beverage experience
- Assists guests with drinks and snacks
- Adept at upselling
- Assuring beverage cart is always stocked and ready
- Positively greets guests
- Maintaining quality and high standards of establishment
- Often asked to assist in tournaments and corporate events
- Swift and consistent service is on the golf course
- Responsible for keeping beverage cart fully stocked, carrying and handling cash for the day
- Upselling products is highly encouraged and ensuring guests enjoy their experience is always the goal.
Hostess/Server
Carrabba’s Italian Grill
02.2012 - 03.2014
- Promptly greets guests at the door
- Assists team however needed
- Quotes accurate wait times
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Bussed and reset tables to keep dining room and work areas clean
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Served food and beverages promptly with focused attention to customer needs
Sales Associate
Sears
10.2010 - 09.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Answered customer questions about sizing, accessories, and merchandise care
- Ability to organize and handle multiple tasks at any given time
Education
Associate degree -
Indian River State College
Skills
- Employee Training
- Customer Service
- Quality Assurance
- Safe Food Handling
- Clear Communication
- POS System Operation
- Teamwork and Collaboration
Accomplishments
Star Bartender
Designated Trainer
Employee of the Month
Trained 5 new bartenders within two years
Timeline
Server
Berry Fresh Cafe
02.2022 - 09.2023
Star Bartender
The Cheesecake Factory
04.2014 - 05.2022
Hostess/Server
Carrabba’s Italian Grill
02.2012 - 03.2014
Sales Associate
Sears
10.2010 - 09.2011
Beverage Cart Attendant
PGA National Resort
Associate degree -
Indian River State College
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