Kayla Clark
Tupelo,MS
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
12
12
years of professional experience
Work History
Owner
Kay's Playhouse LLC
Tupelo , MS
04.2024 - Current
- Developed policies and procedures for the organization.
- Ensured compliance with local, state, and federal regulations.
- Collaborated with other owners on joint ventures and shared resources.
- Provided direction and guidance to employees.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed daily operations of business, including hiring and training staff.
- Monitored performance of personnel against goals set forth by the company.
- Developed and implemented lesson plans to meet the individual needs of students.
- Managed classroom materials and equipment such as textbooks, laptops, projectors.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
Assistant General Manager
Hilton Garden Inn Hotel
Tupelo , MS
01.2020 - 03.2020
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Analyzed sales data to identify trends and opportunities for growth.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Ensured that customer service standards were met or exceeded at all times.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Oversaw payroll preparation and administration for staff.
- Coordinated with the General Manager to develop and implement strategic plans.
Assistant General Manager
Homewood Suites by Hilton
Huntsville , AL
01.2019 - 12.2019
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant General Manager
Courtyard by Marriott
Tupelo , MS
04.2017 - 07.2019
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Analyzed sales data to identify trends and opportunities for growth.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Monitored inventory levels and placed orders for new stock as needed.
- Managed daily operations of the store, including scheduling and supervising staff.
- Prepared weekly schedules for staff members based on their availability.
- Collaborated with other departments to develop innovative solutions for complex problems.
Assistant General Manager
Fairfield Inn Marriott
Tupelo , MS
02.2014 - 03.2017
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Analyzed sales data to identify trends and opportunities for growth.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Monitored inventory levels and placed orders for new stock as needed.
- Managed daily operations of the store, including scheduling and supervising staff.
- Prepared weekly schedules for staff members based on their availability.
Executive Housekeeper
Fairfield Inn Marriott
Tupelo , MS
06.2012 - 01.2014
- Conducted regular inspections of all guestrooms to ensure quality control standards are met.
- Organized employee work assignments to maximize productivity while maintaining high quality standards.
- Coordinated maintenance requests from guests with engineering department as needed.
- Implemented cost reduction strategies while maintaining quality standards.
- Prepared monthly reports regarding budgeting, scheduling, payroll records.
- Planned special events such as conferences or conventions while coordinating with vendors for additional services required.
- Supervised and coordinated the activities of housekeeping staff.
- Communicated effectively with other departments in order to provide efficient service delivery.
- Developed work schedules for housekeeping personnel ensuring adequate coverage at all times.
- Provided guidance to staff members in resolving customer complaints in a timely manner.
Education
Childcare Director Assoicate - Education
Itawamba Community College
Fulton, MS09-2022
High School Diploma -
Tupelo High School
Tupelo, MS05-2006
Skills
- Business Management
- Administrative Oversight
- Regulatory Compliance
- Labor Relations
- Marketing tactics
- Profit and loss analysis
- Product branding
- Business marketing
- Business Planning
- Sales management
- Staff Management
- Verbal and written communication
- Business Administration
- Employee Development
- Operations Management
- Client Service
- Relationship Building
- Human Resources
- Staff hiring
- Hiring and staffing
- Human Resource Management
Timeline
Owner
Kay's Playhouse LLC
04.2024 - Current
Assistant General Manager
Hilton Garden Inn Hotel
01.2020 - 03.2020
Assistant General Manager
Homewood Suites by Hilton
01.2019 - 12.2019
Assistant General Manager
Courtyard by Marriott
04.2017 - 07.2019
Assistant General Manager
Fairfield Inn Marriott
02.2014 - 03.2017
Executive Housekeeper
Fairfield Inn Marriott
06.2012 - 01.2014
Childcare Director Assoicate - Education
Itawamba Community College
High School Diploma -
Tupelo High School
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