Kayla Clark
Chaptico,MD
Summary
Hardworking and motivated professional with several years of work experience and record of success in multiple industries. Experience stepping into roles and quickly making positive changes to drive company success. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Long Term Services and Supports Manager
Abilities Network
Towson, Maryland
09.2022 - Current
- Develop annual service plans for individuals who receive services from Abilities Network through the Community and Employment Partners program.
- Ensure compliance with regulatory DDA requirements and service industry standards.
- Maintain up-to-date records for over 400 clients' annual service plans.
- Analyze feedback data and DDA policies to develop action plans for improving service plan creation.
- Manage industry relationships by ensuring timely delivery of service plans
- Established processes to ensure efficient workflow throughout the organization.
Community Support Professional and Job Coach
Abilities Network
Towson, Maryland
11.2021 - 09.2022
- Facilitated therapeutic activities and monitored client progress.
- Utilized motivational interviewing techniques when engaging in conversations with clients.
- Educated clients on self-advocacy techniques, life skills development, and other recovery related topics.
- Established positive relationships with external agencies for referrals or additional support services.
- Participated in weekly team meetings to discuss client progress and develop service plans.
- Engaged in meaningful conversations with clients to build trust and understanding.
Coaching Assistant
St. Marys County Public Schools
Morganza, MD
02.2024 - 06.2024
- Helped athletes develop mental toughness through motivation techniques such as goal setting and visualization exercises.
- Maintained up-to-date records of player attendance and progress.
- Communicated with parents regarding team policies, rules, regulations and updates on their child's progress.
- Developed relationships with players to understand their needs better.
Server
Stoney's Seafood House
Hollywood, MD
05.2021 - 07.2022
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Bachelor of Science - Family and Human Services
Towson University
Towson, Maryland05.2021
Associate of Arts - Criminal Justice General Studies
College of Southern Maryland
La Plata, Maryland05.2019
Skills
- Client Advocacy
- Records Management
- Email and Telephone Etiquette
- Organization and Multitasking
- MS Office
- Problem-Solving
- Customer Service
- Data Analysis
- Disability Awareness
- Service planning
Certification
CERTIFIED FAMILY LIFE EDUCATOR (CFLE), Profesional Status, NATIONAL COUNCIL OF FAMILY RELATIONS, Professional Level Member
Timeline
Coaching Assistant
St. Marys County Public Schools
02.2024 - 06.2024
Long Term Services and Supports Manager
Abilities Network
09.2022 - Current
Community Support Professional and Job Coach
Abilities Network
11.2021 - 09.2022
Server
Stoney's Seafood House
05.2021 - 07.2022
Bachelor of Science - Family and Human Services
Towson University
Associate of Arts - Criminal Justice General Studies
College of Southern Maryland
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