Kayla Clark
Benton Harbor,MI
Summary
Dynamic supervisor with extensive management experience at Pri Mart Petroleum, excelling in coaching and mentoring teams to achieve operational excellence. Skilled in customer service and adept at conflict resolution, I consistently enhance productivity and foster a positive work environment, ensuring team members reach their full potential. Punctual and dependable, I thrive in fast-paced settings.
Overview
22
22
years of professional experience
Work History
Supervisor
Pri Mart Petroleum
07.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Evaluated staff performance and provided coaching to address inefficiencies.
Manager
Pri Mar Petroleum
07.2016 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Assistant Manager
Pri Mart Petroleum
11.2005 - 07.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Oversaw daily operations to maintain store cleanliness and organization.
Cashier
Pri Mart Petroleum
12.2002 - 11.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associate's Degree - Business Administration
University of Phoenix
01.2013
Diploma -
Eau Claire High School
Eau Claire, MI05-2004
Skills
- Presentation Software Proficiency
- Reliable Time Management
- Service Excellence
- Team Supervision
- Cash Management
- Excel Data Analysis
- Proficient in Word Processing
- Team Management
- Trustworthy Team Member
- Dedicated Team Member
- Strong Customer Service Abilities
- Effective Multitasking
- Strong Interpersonal Skills
- Rapid Adaptation Skills
- Positive Interpersonal Skills
- Mentoring Team Members
- Team Leadership
- Decision-making
- Inventory control
- Staff discipline
- Inventory oversight
- Processes and procedures
- Relationship building
- Schedule Planning
- Policy enforcement
- Effective Organizational Skills
- Collaborative Teamwork
Timeline
Supervisor
Pri Mart Petroleum
07.2022 - Current
Manager
Pri Mar Petroleum
07.2016 - 06.2022
Assistant Manager
Pri Mart Petroleum
11.2005 - 07.2016
Cashier
Pri Mart Petroleum
12.2002 - 11.2005
Associate's Degree - Business Administration
University of Phoenix
Diploma -
Eau Claire High School
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