Kayla Clark
Sparks,NV
Summary
Dynamic professional with extensive experience at IHOP and Zline Kitchen and Bath, excelling in customer service and team leadership. Recognized for training staff to enhance service quality and resolve escalated issues effectively. A fast learner and highly dependable, adept at adapting to change while maintaining a friendly demeanor and delivering exceptional results.
Overview
14
14
years of professional experience
Work History
Server/Manager
IHOP
Sparks, NV
07.2018 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Customer Service Specialist/Marketing Manager
Zline Kitchen and Bath
Sparks, NV
07.2015 - 05.2018
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Server
Famous Dave's Bar-B-Que
Sparks
09.2011 - 06.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Graduate Certificate -
Reed High School
Sparks, NVSkills
Fast learner
Highly dependable
Friendly
Basic computer skills
Timeline
Server/Manager
IHOP
07.2018 - Current
Customer Service Specialist/Marketing Manager
Zline Kitchen and Bath
07.2015 - 05.2018
Server
Famous Dave's Bar-B-Que
09.2011 - 06.2016
Graduate Certificate -
Reed High School