Kayla Clark
Escondido,CA
Summary
Results-driven community management professional with over 5 years of experience dedicated to fostering strong community relationships and enhancing homeowner satisfaction. Proven track record in optimizing financial and administrative functions to support community goals. Passionate about creating inclusive environments that encourage engagement and collaboration among community members. Skilled in implementing strategic initiatives that drive growth and improve overall community well-being.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Management
Strategic HOA
10.2023 - Current
- Oversee the management and operation of homeowner associations.
- Lead a team of property managers and administrative staff to optimize company and community operations.
- Take on additional roles when necessary within the company to ensure that the staff are supported and issues are resolved in a timely manner.
- Provide team leadership and assist in staff development.
- Train and mentor managers to foster professional growth and industry best practices.
- Develop and manage annual budgets to ensure that the association maintains financial stability and resource allocations.
- Establish and maintain positive relationships with homeowners, vendors, and board members to keep the clients satisfied.
- Ensure compliance to the HOA governing documents and state laws.
- Conduct Board Meetings efficiently and maintain a steady flow.
- Organize and facilitate board meetings.
- Prepare agendas, minutes, and documents.
- Assist the board in making informed decisions by providing reports and recommendations.
- Implement board decisions and enforce community policies.
- Implement preventative maintenance plans to avoid costly repairs.
- Conduct regular inspections to identify and address property issues, including enforcement of the governing documents.
Portfolio Manager
Associa, N.N. Jaeschke
08.2020 - 10.2023
- Oversee the collection of HOA dues and enforce delinquency policies.
- Manage vendor contracts and ensure that they are cost-effective.
- Ensure reserve funds are appropriately maintained.
- Prepare draft budgets for the board’s review.
- Serve as the primary liaison between the Hoa board, homeowners, and vendors.
- Address homeowner inquiries, concerns, and complaints in a professional manner.
Cashier/Retail Sales Associate
Jimbos Naturally!
03.2020 - 08.2020
- Processed customer transactions accurately, ensuring efficient checkout experiences.
- Maintained organized cash register, optimizing workflow and reducing wait times.
- Assisted customers with inquiries, enhancing service quality and satisfaction.
- Trained new cashiers on operational procedures and customer service best practices.
- Resolved customer complaints effectively, fostering positive shopping experiences.
- Monitored cash drawer for discrepancies, ensuring financial accountability and integrity.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Server
Park Hyatt Aviara Resort
11.2017 - 03.2020
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Trained new team members on service protocols and menu knowledge.
- Enhanced dining experience by providing personalized recommendations based on guest preferences.
- Resolved guest complaints promptly, fostering a positive dining atmosphere.
- Maintained cleanliness and organization of dining area in compliance with health standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Diploma - General
San Pasqual
Escondido, CA05-2012
Skills
- Community Management
- Budget Planning & Financial Oversight
- Operations management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Staff development
- Positive attitude
- Homeowner Relations & Community Engagement
- Conflict Resolution & Mediation
- Board Meeting Facilitation & Communication
- HOA Software (CINC, C3, Strongroom, Keap, TownSQ, Vantaca) Microsoft (Office, Excel, Word)
- Leadership & Training
- Attention to detail
- Multitasking
- Excellent communication
- Reliability
- Organizational skills
- Adaptability and flexibility
- Task prioritization
- Scheduling and coordinating
Certification
- CCAM - Certified Community Association Management
- CAI - Active Membership
Timeline
Director of Management
Strategic HOA
10.2023 - Current
Portfolio Manager
Associa, N.N. Jaeschke
08.2020 - 10.2023
Cashier/Retail Sales Associate
Jimbos Naturally!
03.2020 - 08.2020
Server
Park Hyatt Aviara Resort
11.2017 - 03.2020
Diploma - General
San Pasqual