KAYLA CLARK
Houston,TX
Summary
Reliable and detail-oriented professional with experience in security, healthcare customer service, retail, and hospitality. Skilled in problem solving, communication, and maintaining professionalism in fast-paced and high-responsibility roles. Currently working in security and seeking a second position to increase income while continuing to grow skills in customer service and professional settings.
Overview
11
11
years of professional experience
Work History
Security Officer
Allied Universal Security
01.2024 - Current
- Monitor premises to ensure safety and compliance with company policies.
- Conduct routine patrols, inspections, and incident reporting.
- Provide clear communication with staff, visitors, and emergency personnel.
- Respond quickly and calmly to security concerns.
Veterinary Assistant
Internship
06.2024 - 12.2024
- Educated pet owners on proper animal care practices and post-operative instructions for recovery.
- Communicated effectively with pet owners regarding care instructions and treatment plans.
Customer Service Representative
UnitedHealthcare (UHC Remote)
06.2021 - 12.2023
- Assisted members with healthcare benefits, billing, and account inquiries.
- Demonstrated empathy and professionalism while resolving concerns efficiently.
- Maintained accurate documentation and followed compliance standards.
- Consistently met performance and quality goals.
Cashier / Customer Service Associate
Walmart
05.2019 - 05.2021
- Processed customer purchases quickly and accurately.
- Handled cash, credit, and returns while maintaining a friendly attitude.
- Assisted customers with product questions and store navigation.
Server / Hostess
Olive Garden
03.2017 - 04.2019
- Greeted guests, managed seating, and provided attentive service.
- Ensured customer satisfaction in a fast-paced environment.
- Balanced multiple tables while maintaining a positive attitude.
Receptionist / Office Assistant
Local Business
01.2015 - 02.2017
- Answered phones, scheduled appointments, and welcomed visitors.
- Maintained organized records and handled basic administrative tasks.
- Supported daily office operations with reliability and professionalism.
Education
Business Degree - undefined
Skills
- Security & safety monitoring
- Customer service & client support
- Problem-solving & conflict resolution
- Clear written and verbal communication
- Time management & reliability
- Microsoft Office Suite & basic computer skills
Timeline
Veterinary Assistant
Internship
06.2024 - 12.2024
Security Officer
Allied Universal Security
01.2024 - Current
Customer Service Representative
UnitedHealthcare (UHC Remote)
06.2021 - 12.2023
Cashier / Customer Service Associate
Walmart
05.2019 - 05.2021
Server / Hostess
Olive Garden
03.2017 - 04.2019
Receptionist / Office Assistant
Local Business
01.2015 - 02.2017