Kayla Clayton
Huntsville
Summary
Hardworking employee enthusiastic about learning the insurance field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed and professional with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Associate Claims Specialist - Centralized Property
Nationwide Mutual Insurance Company
12.2023 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
Insurance Services Representative II - Commmercial
Nationwide Mutual Insurance Company
11.2021 - 12.2023
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
Barn Manager
Sun Ridge Horse Farm
04.2017 - 11.2021
- Monitored overall health and well-being of horses, paying attention to signs of concern.
- Trained and supervised barn workers in animal care procedures, maintenance duties and safety precautions.
- Utilized disinfectant solutions, brushes, shovels and water hoses to thoroughly clean stalls and pens.
- Developed and maintained improved practices in feeding, housing and sanitation to prevent spreading of disease.
Animal Caregiver
A New Leash On Life
01.2017 - 08.2018
- Restrained animals safely during exams and procedures.
- Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
- Handled animals safely and remained calm in different situations.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Trained, walked and exercised pets of different sizes and temperaments.
- Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
- Documented pet care activities, immunizations and treatments delivered.
- Conducted basic grooming services with baths, brushing and nail clipping.
- Modified or help others modify pet behavior with proven, safe strategies.
- Administered vaccinations and medications to cats, dogs and other small pets.
- Participated in special events focused on community outreach and education about proper pet care.
- Educated caregivers and pet owners on animal care, nutrition, and disease management.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01.2010
Skills
- Calm and Professional Under Pressure
- Conflict Resolution
- Insurance policy coverage knowledge
- Familiar with fraud statutes
- Company Standards
- Call Center Operations
- Customer Support
- Excellent Communication
- Team Collaboration
- Customer Satisfaction
- Listening Skills
- Problem Resolution
- Workflow Management
- Efficient Claims Center Skills
Timeline
Associate Claims Specialist - Centralized Property
Nationwide Mutual Insurance Company
12.2023 - Current
Insurance Services Representative II - Commmercial
Nationwide Mutual Insurance Company
11.2021 - 12.2023
Barn Manager
Sun Ridge Horse Farm
04.2017 - 11.2021
Animal Caregiver
A New Leash On Life
01.2017 - 08.2018
High School Diploma -
Penn Foster Career School
Certification
Licensed Insurance Adjuster - FL License 090788
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