Kayla Cline
Houston,TX
Summary
Driven HR leader bringing 7 years of experience in human resources leadership, along with 8+ years of team leadership and organizational development.
Persuasive communicator and decisive team manager. Demonstrated strong business acumen with in-depth knowledge of talent development, employee engagement, and strategic planning.
I love to take on challenging projects that can allow me to make an impact that drives company and employee growth.
My education and industry experience in leading teams have given me the chance to better others around me and to drive results in team development, operational efficiencies, and company performance.
I have a strong personal determination to develop those around me to be the best that they can be – and find joy in helping them reach their goals. I am a strategic thinker, a curious leader, and a problem-solver.
I enjoy meeting new people from all industries and backgrounds. I am looking to grow my professional network!
Overview
10
10
years of professional experience
Work History
Human Resources Business Partner
Memorial Hermann
Houston, TX
04.2024 - Current
- Collaborated with leadership to align HR strategies with organizational goals.
- Advised management on employee relations and conflict resolution strategies.
- Partnered with departments to drive employee engagement initiatives.
- Supported performance review processes to support employee development plans.
- Coached managers on best practices for effective management of their teams.
- Provided guidance on organizational policies and procedures to ensure compliance with applicable laws and regulations.
- Conducted exit interviews with departing employees to understand reasons for leaving the company.
- Managed employee engagement and communication activities, guiding employee safety and workers' compensation activities.
- Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
- Participated in investigations into complaints of workplace harassment or discrimination.
- Created reports and presentations summarizing HR metrics including turnover rate, diversity statistics.
- Analyzed data from surveys and other sources to identify trends in employee engagement and satisfaction.
- Collaborated with senior leadership to develop strategic plans to support business objectives.
- Assisted in the development of succession planning initiatives for key positions within the organization.
- Diagnosed potential personnel issues to create action plans to eliminate complications.
- Provided consultation on change strategies that align with a performance culture.
- Proactively identified strategic gaps or opportunities, and proposed consulting plans to identify and address root causes.
- Reviewed job descriptions regularly for accuracy and relevance to current roles within the organization.
Human Resources Leader
Target
Houston, TX
04.2018 - 04.2024
- Identified and implemented employee relations practices to establish positive employer-employee relationships and boost employee morale.
- Advised senior management on human resources issues and approved terminations.
- Complied with local, state and federal laws and established organizational standards.
- Devised training programs for new and existing employees.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Worked with leaders across the organization through strong communication and project planning.
- Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Coached and mentored store leaders and employees by offering constructive feedback and taking interest in long-term career growth.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Lead an open-door culture where team members feel heard and issues are quickly resolved.
- Supported leadership with creating schedules that fit both the guest and team members needs by teaching leaders the importance of understanding their team members scheduling desires.
- Leveraged my expertise to guide all store leaders in hiring and onboarding the talent with the right skills and experiences for their team by understanding guests’ and business needs and identify when external staffing was needed
- Supported the leadership team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging that embraces the contributions of all team members
Guest Experience Leader
Target
Houston, TX
09.2015 - 04.2018
- Coordinated store events to engage guests and promote community involvement.
- Implemented visual merchandising strategies to improve product presentation.
- Analyzed guest feedback trends to identify areas for improvement.
- Oversaw daily operations to ensure compliance with company standards.
- Developed training materials to support staff in delivering exceptional service.
- Created weekly schedules for staff members to ensure adequate coverage during peak hours.
- Coordinated efforts between multiple departments in order to maximize efficiency.
- Tracked sales data to identify trends in customer preferences and make recommendations accordingly.
- Researched competitive pricing strategies in order to remain competitive in the market.
- Collaborated with management team to develop new policies that would enhance the guest experience.
- Provided training sessions for new employees on customer service expectations.
- Monitored staff performance and provided feedback for improvement.
- Communicated effectively with other departments regarding guest needs and requests.
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Organized special events for guests including birthday parties, corporate meetings, and other activities.
- Created reports summarizing key performance metrics related to guest satisfaction ratings.
Education
Bachelor of Science - Retail And Consumer Science
University of Houston
Houston, TX12.2015
Skills
8 Years in Leadership overseeing 130 - 230 employees
- Leadership Training and Development
- Coaching and Mentoring
- Employee Feedback and Recognition
- Operations Management
- Performance Optimization
- Problem Solving
- Strategic Planning and Strategy Development
- Cross Functional Collaboration
- HR Databases and HR Metrics
- Skilled in Microsoft Excel
7 Years in Human Resources Leadership & Operations for an organization consisting of up to 3,000 personnel
Staffing & Recruiting
- External Recruitment
- Staffing Forecasting
- Hiring Trends and Analysis
- Forecasting Employment Needs
- Orienting New Employees
Training & Development
- Team Leader and Employee Development
- Organizational Development
- Onboarding Program Design
- Succession Planning
- Program Analysis
- Corrective Action Planning
Scheduling & Forecasting
- Statistical Data Analysis (Workday, Excel)
- Payroll Management
- Payroll Administration
- Budget Administration
- Advising Department Managers
Employee Engagement
- Compensation and Benefits Administration
- Health and Safety Programs
- Diversity and inclusion training administration
- Employee Feedback and Recognition
- Employee Engagement Tactics
- Employee Retention and Turnover Reduction
- Performance Management Systems
Employee Relations
- Unemployment Claims
- HR Investigation tools & tactics
- Regulatory Compliance
- Conflict Resolution
- Employee Engagement Strategies
- Advising Department Managers
- Performance Management Systems
- Human Resources Best Practices
- Americans with Disabilities Act (ADA)
Websites
Timeline
Human Resources Business Partner
Memorial Hermann
04.2024 - Current
Human Resources Leader
Target
04.2018 - 04.2024
Guest Experience Leader
Target
09.2015 - 04.2018
Bachelor of Science - Retail And Consumer Science
University of Houston
Similar Profiles
Margaret CisnerosMargaret Cisneros
PBX Operator at Memorial Hermann Memorial City HospitalPBX Operator at Memorial Hermann Memorial City Hospital
KIMORA HYPOLITEKIMORA HYPOLITE
Patient Safety Sitter at Memorial Hermann Memorial City Medical CenterPatient Safety Sitter at Memorial Hermann Memorial City Medical Center
Makayla FrieldsMakayla Frields
Food Service Worker at TIRR Memorial Hermann Memorial Hospital, MoursundFood Service Worker at TIRR Memorial Hermann Memorial Hospital, Moursund
Beatrice MAISIBABeatrice MAISIBA
Registered Nurse, Medical-Surgical Unit/Travel Nurse at Memorial Hermann Memorial City Medical CenterRegistered Nurse, Medical-Surgical Unit/Travel Nurse at Memorial Hermann Memorial City Medical Center
Edonya TimmonsEdonya Timmons
Teacher at Bertha Alyce Early Childhood SchoolTeacher at Bertha Alyce Early Childhood School