Kayla Cluck
Oklahoma City,OK
Summary
Reliable management professional with a passion for developing customer relationships. Experienced in creating training programs and implementing organizational strategies while also committed to providing superior customer service and maintaining high standards for customer satisfaction. Organized and dependable candidate successful at managing multiple priorities and complex tasks with a positive attitude.
Overview
4
4
years of professional experience
Work History
Apartment Manager
Atlas Investments LLC
05.2023 - 06.2024
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable.
- Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Identified areas in need of improvement within common spaces and implemented upgrades that benefited overall community satisfaction.
- Trained new team members on company policies and procedures, improving overall staff performance and collaboration.
- Responded to emergency situations in a timely manner, coordinating essential services and communicating effectively with affected residents.
- Organized regular property inspections to ensure maintenance issues were promptly addressed, maintaining a safe living environment for tenants.
- Processed evictions when necessary according to state laws and guidelines while maintaining professionalism throughout each case.
- Analyzed and negotiated bids from property services contractors such as maintenance, cleaning, and security contractors.
- Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
Assistant Store Manager
Hibbett Sporting Goods
12.2022 - 11.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Interacted well with customers to build connections and nurture relationships.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Brand Ambassador
American Eagle Outfitters, Inc
10.2021 - 06.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Assisted customers with product selection based on individual needs and preferences.
- Provided exceptional customer service to drive satisfaction.
- Maintained clean, organized and professional work environment.
- Educated customers on product features and answered questions regarding product use.
- Established and maintained positive relationships with customers.
- Maintained knowledge of current promotions and product features.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Restaurant Hostess
Texas Roadhouse
06.2020 - 07.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
High School Diploma -
Epic One On One Charter High School
Oklahoma City, OK05.2022
Skills
- Strong Communication Skills
- Sales and Marketing
- Financial Reporting
- Service contract management
- Accounts Receivable
- Leasing
- Microsoft Office
- Problem-Solving
- Customer Service
- Time Management
- Attention to Detail
- Store operations
Timeline
Apartment Manager
Atlas Investments LLC
05.2023 - 06.2024
Assistant Store Manager
Hibbett Sporting Goods
12.2022 - 11.2023
Brand Ambassador
American Eagle Outfitters, Inc
10.2021 - 06.2022
Restaurant Hostess
Texas Roadhouse
06.2020 - 07.2021
High School Diploma -
Epic One On One Charter High School
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