Kayla Cody
Fenton,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Clinic Intake Specialist
Veterans Evaluations Service
Creve Coeur, MO
10.2022 - Current
- Documented all patient contact activities in accordance with agency standards and regulations.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Advised veterans on how to access community resources that could provide additional support or services.
- Assisted veterans in filing disability claims with the U.S. Department of Veterans Affairs.
- Provided guidance concerning the appeals process when a claim was denied by the VA or other agency involved in administering benefits.
Esthetician Dispenser
Grabber School of Hair Design
Saint Louis, MO
05.2021 - 07.2022
- Assisted with operational activities such as inventory control, loss prevention and compliance.
- Learned new techniques and complete chemical peel processes.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Monitored product freshness, appearance, and cleanliness to improve quality control.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Representative
Team Express
Fenton, MO
10.2019 - 10.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Took special orders in person and over telephone, generating additional revenue every month.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Strengthened customer retention by offering discount options.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
High School Diploma -
Oakville Senior High School
Saint Louis, MO06-2013
Skills
- Empathic Communication
- Compassionate Communication
- Charting and Clinical Documentation
- Documenting Vitals
- Team Building
- Communication
- Task Prioritization
- Microsoft Word
- Customer Service
Timeline
Clinic Intake Specialist
Veterans Evaluations Service
10.2022 - Current
Esthetician Dispenser
Grabber School of Hair Design
05.2021 - 07.2022
Customer Service Representative
Team Express
10.2019 - 10.2020
High School Diploma -
Oakville Senior High School
Similar Profiles
Amy H Hector, APRN, NP-C, LNCAmy H Hector, APRN, NP-C, LNC
Nurse Practitioner-Independent Contractor at Veterans Evaluations of LouisianaNurse Practitioner-Independent Contractor at Veterans Evaluations of Louisiana
Sarah BaerSarah Baer
Assistant at Holistic EvaluationsAssistant at Holistic Evaluations
Theresa HandboyTheresa Handboy
Follow-up and Interviewer at Sidetracks Consulting and Evaluations AnchorageFollow-up and Interviewer at Sidetracks Consulting and Evaluations Anchorage