Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Cody

Fenton,MO

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Clinic Intake Specialist

Veterans Evaluations Service
Creve Coeur, MO
10.2022 - Current
  • Documented all patient contact activities in accordance with agency standards and regulations.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
  • Maintained clinical records and required paperwork in compliance with agency standards.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Advised veterans on how to access community resources that could provide additional support or services.
  • Assisted veterans in filing disability claims with the U.S. Department of Veterans Affairs.
  • Provided guidance concerning the appeals process when a claim was denied by the VA or other agency involved in administering benefits.

Esthetician Dispenser

Grabber School of Hair Design
Saint Louis, MO
05.2021 - 07.2022
  • Assisted with operational activities such as inventory control, loss prevention and compliance.
  • Learned new techniques and complete chemical peel processes.
  • Checked supplies inventory regularly to ensure adequate stock levels at all times.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Monitored product freshness, appearance, and cleanliness to improve quality control.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.

Customer Service Representative

Team Express
Fenton, MO
10.2019 - 10.2020
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Strengthened customer retention by offering discount options.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Education

High School Diploma -

Oakville Senior High School
Saint Louis, MO
06-2013

Skills

  • Empathic Communication
  • Compassionate Communication
  • Charting and Clinical Documentation
  • Documenting Vitals
  • Team Building
  • Communication
  • Task Prioritization
  • Microsoft Word
  • Customer Service

Timeline

Clinic Intake Specialist

Veterans Evaluations Service
10.2022 - Current

Esthetician Dispenser

Grabber School of Hair Design
05.2021 - 07.2022

Customer Service Representative

Team Express
10.2019 - 10.2020

High School Diploma -

Oakville Senior High School

Similar Profiles

CREATE PROFILE
Kayla Cody