Kayla Coker
Mechanicsville,VA
Summary
Knowledgeable and dedicated customer service professional with auto insurance claims, customer service, data entry and call center experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Claims Resolution Specialist
Elephant Insurance
10.2022 - Current
- Investigated issues to determine appropriate coverage and liability for auto claims.
- Processed adjustments and posted refunds.
- Coordinated services such as estimates, repairs and replacement rentals.
- Collected information about rejected claims and developed effective solutions.
- Explained policy coverage, liability and denials to policyholders and other involved parties.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
Plant Manager
Hanover Cleaners - Atlee
08.2012 - 05.2022
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
Education
High School Diploma -
Lee Davis High School
Mechanicsville, VA06.2012
Skills
- Documentation Review
- Adjustments Processing
- Accounts Payable and Accounts Receivable
- Insurance Terminology
- Insurance Industry Experience
- Information Gathering
- Benefits Review
- Policy Coverage Determinations
- Hail and Wind Damage Assessment
- Microsoft Office
- Authorize Payments
- Data Entry Software
- Store Opening
- CCC Pathways
- Liability Determinations
- Claims
- Automobile Claims Specialist
- Call Center Operations
Timeline
Claims Resolution Specialist
Elephant Insurance
10.2022 - Current
Plant Manager
Hanover Cleaners - Atlee
08.2012 - 05.2022
High School Diploma -
Lee Davis High School
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