Kayla Colberg
Dorchester,MA
Summary
Friendly Luxury Sales Associate dedicated to meeting aggressive sales goals and high levels of customer satisfaction. Dependable and punctual individual with many years of experience interacting with customers, arranging products, and displays on sales floor and operating POS systems to facilitate payments and purchases. Energetic team player successful at maintaining and developing personalized relationships with customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Luxury Sales Adviser/cashier
Saks Fifth Avenue Stores (SFA)
Boston, US
08.2022 - 01.2024
- Greets customers and demonstrates excellent customer service skills
- Helps customers select products, answers questions, and shares product knowledge
- Creates or updates customer profile records
- Processes purchases and returns
- Alerts management of potential security issues
- Assists with inventory, including receiving and stocking merchandise
- Helps with the store opening and closing process
- Demonstrates excellent customer service skills
- Learns about new product offerings quickly
- Collaborates well with the retail team and has strong interpersonal skill
Beauty sales Specialist
Tom Ford
Boston, US
09.2020 - 03.2022
- Advising clients: Recommending products that suit the client's needs, such as makeup, skin care, make up, fragrances, and other beauty products
- Demonstrating techniques: Showing clients how to apply makeup or perform other beauty treatments
- Providing product information: Sharing details about products, such as ingredients, costs, and special offers
- Answering questions: Addressing any questions clients may have
- Providing customer service: Welcoming customers, helping them feel comfortable, and developing a rapport with them
Retail Sales Associate
Robert Graham
Orlando, US
04.2016 - 11.2019
- Ensure staff maintains constant client communication through utilizing their client books and client database
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues i.e
- Dissatisfied customers, returns, defective merchandise
- Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
Education
Associate of Arts -
University at Albany
Albany, NY06-2019
High school diploma -
Richmond Hill High
Queens, NY06.2014
Skills
- Hospitality Expertise
- Customer-Focused Sales
- Client Relations Management
- Critical thinking
- Active listening
- Product knowledge
- Sales strategy
- Goal setting
- Problem-solving
- Client relationship management
- Sales target achievement
- Exceptional customer service
- Upselling strategies
- Appointment scheduling
- Sales goals achievement
- Cash register operation
- Visual merchandising
Certification
Food Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Luxury Sales Adviser/cashier
Saks Fifth Avenue Stores (SFA)
08.2022 - 01.2024
Beauty sales Specialist
Tom Ford
09.2020 - 03.2022
Retail Sales Associate
Robert Graham
04.2016 - 11.2019
Associate of Arts -
University at Albany
High school diploma -
Richmond Hill High
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