Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Cole

Surprise,AZ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and support. Seeking an opportunity in a fast-paced environment in a team oriented company.

Overview

4
4
years of professional experience

Work History

Adminstrative Assistant

Tri-C Diversified
02.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Communicated with customers on new projects/jobs.
  • Developed and updated spreadsheets and databases to track, analyze current jobs through Microsoft Project.
  • Delivery and pickup of project plans.
  • Assisted coworkers and staff members with special tasks on daily basis.

Shift Lead Supervisor

Dutch Bros
05.2021 - Current
  • Shift Lead Barista
  • Excellent customer skills/ daily interactions with customers.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
  • Completed cash and credit card transactions accurately using POS software. Complete daily drawer cash counts and prepare daily bank deposits.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Part of Culture Team to ensure Dutch Bros culture is maintained with company growth.


City of Surprise Recreational Leader

City Of Surprise
09.2019 - 05.2020
  • Supported various daily recreational services and programs.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Registered participants and answered specific event inquiries.
  • Set up sites and equipment to assist in daily activity.
  • Performed customer service.


Education

High School Diploma -

Valley Vista High School
Surprise, AZ
05.2021

Skills

  • Effective Customer Service
  • Leadership Skills
  • Resolving Customer Issues
  • Coaching of Staff
  • Strong Telephone Etiquette
  • Active Listening Skills
  • Microsoft Office
  • Critical Thinking
  • Problem Resolution
  • Financial Transactions
  • POS Systems and Ordering Platforms
  • Order and Refund Processing

Timeline

Adminstrative Assistant

Tri-C Diversified
02.2022 - Current

Shift Lead Supervisor

Dutch Bros
05.2021 - Current

City of Surprise Recreational Leader

City Of Surprise
09.2019 - 05.2020

High School Diploma -

Valley Vista High School

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Kayla Cole