Kayla Collins
Panama City Beach
Summary
Detail-oriented professional with extensive experience in food and beverage service. Expertise in providing top-notch customer service and collaborating effectively with team members to drive guest satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
The Grand Marlin
Panama City Beach
03.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Handled guest inquiries and resolved issues promptly and professionally.
Bartender/Server
Saltgrass Steakhouse
Rogers
07.2021 - 12.2024
- Prepared and served beverages, contributing to memorable guest experiences.
- Crafted cocktails from bar recipes and served wine, draft, and bottled beer to meet guest preferences.
- Ensured cleanliness and organization of bar area, supporting smooth service operations.
Server
Landry's Seafood House
Branson
03.2015 - 07.2021
- Greeted customers, answered questions, and recommended specials, contributing to increased sales.
- Engaged customers with enthusiasm for menu and products, fostering a welcoming atmosphere.
- Resolved guest inquiries and issues promptly, enhancing overall customer satisfaction.
Education
Associate of Science - Nursing
Gulf Coast State College
Panama City, FL05-2028
Skills
- Collaborative Team Player
- Customer service
- Effective communication
- Multitasking and organization
- Collaborative Team Player
- Collaborative Team Player
Certification
- Servsafe Foodhandler
- Servsafe Alcohol Safety Training
Timeline
Server
The Grand Marlin
03.2025 - Current
Bartender/Server
Saltgrass Steakhouse
07.2021 - 12.2024
Server
Landry's Seafood House
03.2015 - 07.2021
Associate of Science - Nursing
Gulf Coast State College