Kayla Colon
Bayonne,NJ
Summary
Passionate and knowledgeable office professional with extensive experience in administrative and management roles. Skilled at adapting to changing office needs and providing excellent support to colleagues and superiors. Highly organized with a self-motivated drive for excellence. Proficient in various software applications, filing systems, and office equipment. Committed to handling confidential tasks safely and professionally. Ready to leverage managerial and administrative skills to provide exceptional service.
Overview
8
8
years of professional experience
Work History
Office Manager
Billionaire Boys Club
New York City, United States
01.2023 - 05.2024
- Provided front desk support, greeted customers and managed incoming calls as an Office Manager.
- Developed and implemented office policies and procedures.
- Developed performance tracking system for monitoring staff and boosting productivity
- Implemented measures to improve the cost-effectiveness and efficiency of staff travel arrangements
- Monitored and replenished office supplies to meet organizational needs
- Created a comprehensive suite of policies and procedures to enhance operational efficiency
- Coordinated and organized company events, conferences, and meetings with travel arrangements.
- Maintained a consistent record of timely submission for expense reports
- Proficiently coordinated and oversaw multiple calendars, promptly handled email correspondence, and efficiently arranged meetings
- Developed and managed a cost-saving budget tracking system
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
Lead Medical Biller
Blue Lotus Billing, LLC
Bayonne, NJ
01.2022 - 12.2022
- Trained staff members on coding techniques, billing protocols, and other aspects of medical billing operations.
- Conducted audits on medical records to ensure coding accuracy.
- Translated medical terminology into ICD, CPT, and HCPCS codes.
- Generated claims using medical codes provided by the coder.
- Facilitated communication between medical office and insurance providers.
- Provided support to patients by following up on outstanding bills and assisting with payment arrangements.
- Maintained high billing standards in accordance with industry guidelines
- Updated billing software by altering cash spreadsheets, report formats and rate charts.
- Provided technical support to practice personnel regarding electronic health record systems.
- Analyzed trends in denials from various payers to identify areas for improvement or corrective action plans.
- Maintained up-to-date knowledge of changes to governmental regulations relating to healthcare reimbursement practices.
- Participated in meetings with physicians and other staff members to discuss current challenges facing the practice's revenue cycle management activities.
- Created monthly financial reports summarizing key metrics such as charge entry errors, payment posting timeliness, denial rates.
- Managed relationships with external vendors providing services related to medical billing operations.
- Resolved complex billing issues with third-party payers.
Area Manager
Amazon
Staten Island, United States
08.2021 - 12.2021
- Contributed to daily operations and workflow as an Area Manager.
- Monitored performance metrics to ensure operational goals were met or exceeded
- Performed employee evaluations to evaluate productivity and pinpoint opportunities for growth
- Applied data analytics skills to recognize opportunities for advancement and formulate practical measures to meet those objectives.
- Developed and implemented cost-saving process enhancements.
- Strengthened relationships with crucial stakeholders in designated domains, contributing to augmented cooperation and efficiency
- Streamlining order fulfillment processes led to a reduction in order processing time
- Designed employee attendance tracking and management system that enhanced employee engagement
- Developing and maintaining quality assurance procedures led to an increase in product quality.
- Implemented quality control measures to ensure adherence to product quality standards
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Monitored and evaluated district performance to ensure goals were met.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Supervised employees, ensuring optimal productivity.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Boosted team morale and overall revenues by creating and implementing associate contests.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Process Assistant
Amazon
Staten Island, United States
05.2019 - 08.2021
- Contributed to daily workflow and process operations at Amazon as a Process Assistant
- Monitored process performance to ensure compliance with established standards.
- Identified areas for improvement and recommended solutions to optimize processes.
- Developed and maintained accurate records of process metrics and KPIs.
- Prepared reports summarizing process performance, progress, and recommendations for optimization.
- Collaborated with stakeholders to define business requirements for new processes or improvements to existing ones.
- Maintained up-to-date documentation of processes including workflows, procedures, guidelines.
- Participated in meetings with internal teams to discuss process changes or modifications.
- Coordinated cross-functional activities necessary for successful implementation of new processes.
- Facilitated training sessions for staff on how to use newly implemented processes effectively.
- Resolved customer inquiries promptly by providing timely updates on status of requests or orders.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responsible for supporting and coordinating various tasks to ensure efficient operations.
- Collaborated with team members to identify and implement process improvements, resulting in increased productivity.
- Facilitated streamlined daily operations and workflows
- Supporting and coordinating a variety of tasks to enhance operational efficiency.
- Collaborated with colleagues to identify and implement enhancements to organizational processes
- Contributed to increased productivity and overall performance
- Developed a business process management system to track and monitor process performance, resulting in a 30% increase in process compliance
- Establishment of process improvement team led to identification and implementation of process changes that reduced waste by 90%
- Collaborated with logistics and supply chain teams to guarantee cost-effective and timely delivery of goods
Patient Service Representative
Riverside Medical Center, Inc.
Secaucus, NJ
05.2016 - 04.2018
- Greeted patients upon arrival, guiding them to the designated area.
- Assisted patients by resolving queries and keeping them informed of necessary information.
- Verified insurance information, collected payments, and scheduled appointments.
- Facilitated the finalization of various medical documents and logs.
- Maintained cleanliness and organization in reception area.
- Processed referrals from PCPs to specialists for assessment and treatment
- Completed all mandatory patient visit paperwork beforehand.
- Provided patients with information regarding payment options for visits and procedures.
- Organized daily incoming mail by sorting and distributing it efficiently.
- Performed various administrative tasks including filing, faxing, and photocopying.
- Scheduled follow-up appointments based on provider availability.
- Adhered to HIPAA regulations for handling sensitive patient data.
- Maintained patient documents folder by scanning and organizing completed forms as well as identification and insurance cards.
- Scheduled and coordinated surgeries, procedures, and appointments for the operating room.
- Verified insurance eligibility and coverage before surgical procedures.
- Liaised with surgeons, anesthesiologists, nurses, and medical staff to coordinate surgical schedules.
Education
Associate of Arts - AA -
Hudson County Community College
05.2012
Bachelor of Science - Business
Capella University
trueSkills
- Effective Communication
- Accurate Data Entry
- Calendar Management
- Client Support
- Administrative Coordination
- Inventory Management
- Process Optimization
- Project Coordination
- Travel Management
- Strategic Development
- Supply Chain Management
- Team Leadership
- Analytical Problem-Solving
- Strategic Business Development
- Effective Time Management
- Workforce Optimization
- Office Administration
References
References available upon request.
Timeline
Office Manager
Billionaire Boys Club
01.2023 - 05.2024
Lead Medical Biller
Blue Lotus Billing, LLC
01.2022 - 12.2022
Area Manager
Amazon
08.2021 - 12.2021
Process Assistant
Amazon
05.2019 - 08.2021
Patient Service Representative
Riverside Medical Center, Inc.
05.2016 - 04.2018
Associate of Arts - AA -
Hudson County Community College
Bachelor of Science - Business
Capella University
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