Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Colston

PHILADELPHIA,PA

Summary

Accomplished Sales Associate recognized by customers and management for delivering above and beyond service expectations. Contributes 3 years of experience in Customer Service. Safety-minded, professional, and good at observing emergency procedures and communicating directions clearly to all parties.

Overview

4
4
years of professional experience

Work History

Front End Associate

Walmart
10.2022 - 02.2024
  • Recommended complementary purchases to customers, increasing revenue.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked designated items on shelves, end caps and displays.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Learned duties for various positions and provided backup at key times.

Crew Member

Five Below
10.2021 - 01.2022
  • Accurately operated cash register to process customer payments.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Lifeguard

Bridesburg Recreation Center
06.2021 - 08.2021
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Assisted in organizing and implementing recreational activities and programs.
  • Monitored safety of guests in and around swimming pool.

Sales Associate

Kohl’s
10.2020 - 01.2021
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Crew Member

Wendy’s
11.2019 - 10.2020
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Nursing

Community College of Philadelphia
Philadelphia, PA
01.2027

Skills

  • Eager to learn and grow
  • Quick learner
  • Positive learning process
  • Great Endurance
  • Good sportsmanship abilities
  • Great Decision-making skills
  • Sharp-eyed
  • Customer service-focused
  • Team player
  • Organized
  • Can lift up heavy objects
  • Dependable independent worker

Timeline

Front End Associate

Walmart
10.2022 - 02.2024

Crew Member

Five Below
10.2021 - 01.2022

Lifeguard

Bridesburg Recreation Center
06.2021 - 08.2021

Sales Associate

Kohl’s
10.2020 - 01.2021

Crew Member

Wendy’s
11.2019 - 10.2020

Nursing

Community College of Philadelphia

Similar Profiles

CREATE PROFILE
Kayla Colston