KAYLA COLWYE
Memphis,TN
Summary
Highly organized candidate experienced in providing comprehensive clerical and administrative support. Proven track record of managing daily office operations, coordinating calendars, scheduling appointments, and handling incoming and outgoing calls. Adept at creating and maintaining filing systems and using office software applications. Committed to providing outstanding customer service, and ensuring the accuracy of administrative tasks.
Overview
5
5
years of professional experience
Work History
Administration Journeyman
TN Air National Guard
01.2022 - Current
- Inputs accurate data and information within the Defense Enrollment Eligibility Systems (DEERS)
- Provide essential information on benefits, entitlements, and ensure ID cards are provided using proper document source
- Provides administrative support to the Air Force, Department of Defense and joint organization
- Ensure communications comply with proper standards for style and format
- Update personnel data using Military Personnel Data System (MLPDS)
- Official Mail Clerk
- Promotions/demotions
- Reenlistments/Extensions
- Arrows Orders
- Awards and Decorations
- Created itineraries for security forces members overseas.
- Managed a flag flying program which consisted of 500+ American Flags
Barista
Starbucks
01.2021 - Current
- Brew espresso and add syrups and steamed milk to craft specialty drinks for customers
- Present and explain drink menu, answer questions to educate customers
- Sell and serve baked goods and miscellaneous food items, increasing company revenue
- Welcome customers and answer questions regarding menu items and preparation methods
- Memorize or reference readily accessible information to relay to customers
- Answered customer phone calls and appropriately addressed questions and complaints
Assistant Manager - Mobile Expert
T-Mobile/Mobile One LLC
01.2020 - 01.2021
- Assisted customers in choosing phone plans, phone insurance, upgrades, bill payments, mobile/technical issues, and selling other merchandise to customers on a daily basis
- Coached and mentored new employees on company policies and procedures
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Helped oversee the daily operations of the store, managing staff and inventory
- Created bi-weekly schedules for employees
Education
High School Diploma -
Sylvan Hills High School
Arkansas05-2020
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Rapid and adaptive
- Committed High Achiever
- Solution Oriented Professional
- Detail-oriented and able to handle multiple tasks simultaneously
- Adobe Creative Suite
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- MyFSS
- SharePoint
- DEERS
- RAPIDS
- Cybersecurity liaison
Timeline
Administration Journeyman
TN Air National Guard
01.2022 - Current
Barista
Starbucks
01.2021 - Current
Assistant Manager - Mobile Expert
T-Mobile/Mobile One LLC
01.2020 - 01.2021
High School Diploma -
Sylvan Hills High School
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