Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Compton

Grafton,WI

Summary

I am a very goal focused professional that is passionate about creating rapport with teammates and positive experiences with customers. I pride myself on my dedication in everything I put my mind to. Being a natural leader allows me to help others in their growth and development and problem solve any situation.

Overview

20
20
years of professional experience

Work History

Bartender

Redheads Tavern
11.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Store Manager

Maurices
08.2009 - 11.2023
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Implemented succession planning by training and developing associates into leadership positions.
  • Exceeded sales by cultivating customer rapport and delivering superior customer service.
  • Planned, prioritized and delegated to ensure tasks were completed in a timely manner.
  • Hired as a Sales Associate in 2009, promoted to Assistant Manager in 2011, and promoted to Store Manager in 2014.

Key Holder

Forever 21
05.2008 - 08.2008
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Sales Associate

Pacsun Retail Store
05.2005 - 05.2008
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built trusting relationships with customers by making personal connections.

Education

Bachelor of Arts - Communications

University of Wisconsin - Milwaukee
Milwaukee, WI

High School Diploma -

Fond Du Lac High School
Fond Du Lac, WI
06.2008

Skills

  • Outstanding communication skills
  • Staff training and development
  • Strong conflict resolution
  • Reliable and dependable
  • Goal driven
  • Customer retention

Timeline

Bartender

Redheads Tavern
11.2022 - Current

Store Manager

Maurices
08.2009 - 11.2023

Key Holder

Forever 21
05.2008 - 08.2008

Sales Associate

Pacsun Retail Store
05.2005 - 05.2008

High School Diploma -

Fond Du Lac High School

Bachelor of Arts - Communications

University of Wisconsin - Milwaukee

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Kayla Compton