Kayla Compton
Grafton,WI
Summary
I am a very goal focused professional that is passionate about creating rapport with teammates and positive experiences with customers. I pride myself on my dedication in everything I put my mind to. Being a natural leader allows me to help others in their growth and development and problem solve any situation.
Overview
20
20
years of professional experience
Work History
Bartender
Redheads Tavern
Grafton, WI
11.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Store Manager
Maurices
West Bend, WI
08.2009 - 11.2023
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Implemented succession planning by training and developing associates into leadership positions.
- Exceeded sales by cultivating customer rapport and delivering superior customer service.
- Planned, prioritized and delegated to ensure tasks were completed in a timely manner.
- Hired as a Sales Associate in 2009, promoted to Assistant Manager in 2011, and promoted to Store Manager in 2014.
Key Holder
Forever 21
Appleton, WI
05.2008 - 08.2008
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Partnered with store leadership team to learn and understand management processes and reports.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Sales Associate
Pacsun Retail Store
Fond Du Lac, WI
05.2005 - 05.2008
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built trusting relationships with customers by making personal connections.
Education
Bachelor of Arts - Communications
University of Wisconsin - Milwaukee
Milwaukee, WIHigh School Diploma -
Fond Du Lac High School
Fond Du Lac, WI06.2008
Skills
- Outstanding communication skills
- Staff training and development
- Strong conflict resolution
- Reliable and dependable
- Goal driven
- Customer retention
Timeline
Bartender
Redheads Tavern
11.2022 - Current
Store Manager
Maurices
08.2009 - 11.2023
Key Holder
Forever 21
05.2008 - 08.2008
Sales Associate
Pacsun Retail Store
05.2005 - 05.2008
High School Diploma -
Fond Du Lac High School
Bachelor of Arts - Communications
University of Wisconsin - Milwaukee