Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Kayla Concepcion

La Habra,CA

Summary

Dedicated fine dining server with over 6 years of experience in upscale dining environments. Possesses comprehensive knowledge of wine varieties, pairing techniques, and service etiquette. Committed to delivering exceptional guest experiences through refined service, attention to detail, and a deep understanding of culinary and spirit offerings. Skilled in anticipating guest needs, making informed recommendations, and ensuring a memorable dining experience.

Overview

7
7
years of professional experience

Work History

Fine Dining Server

Bourbon Steak
05.2022 - Current
  • Demonstrated comprehensive knowledge of an extensive wine list, including varietals, regions, and pairing recommendations, enhancing guest satisfaction and increasing wine sales.
  • Executed table-side service techniques, such as wine decanting and multi-course meal presentations, enhancing guest experience.
  • Maintained synchronization between front and back-of-house operations to ensure timely service.
  • Anticipated and fulfilled guest needs, including managing food allergies and dietary restrictions, ensuring all preferences and special requests were accommodated seamlessly and safely.
  • Completed Forbes training program.

Server & Bartender

Morton's Steakhouse
10.2019 - 05.2022
  • Trained and mentored new servers on fine dining etiquette, menu knowledge, allergy awareness, and best practices, contributing to a consistently high level of service.
  • Managed high-volume service efficiently during peak hours, maintaining composure and attention to detail in a fast-paced environment.
  • Maintained thorough knowledge of seasonal menu items and daily specials, consistently upselling to enhance guest experiences and increase revenue.
  • Ensured adherence to all health and safety regulations, maintaining a clean and organized work environment
  • Proactively upsold high-margin menu items, specialty dishes, and wine pairings, consistently exceeding sales targets and enhancing the overall guest experience.

Server & Bartender

Francoli Gourmet
09.2018 - 06.2020
  • Developed an extensive knowledge of Italian wines, with a particular focus on Northern regions like Piemonte and Veneto, advising guests on optimal wine pairings to enhance their dining experience.
  • Delivered exceptional service in a fine dining Northern Italian restaurant, known for its authentic regional cuisine and sophisticated dining experience.
  • Expertly guided guests through a curated menu, providing detailed descriptions of traditional Northern Italian dishes, including risottos, polentas, and braised meats, while offering personalized recommendations based on individual preferences.
  • Maintained the highest standards of professionalism and attention to detail, ensuring that each table was set impeccably and each dish was presented with precision.
  • Provided a warm and inviting atmosphere, embodying the spirit of hospitality while ensuring a seamless, memorable dining experience for each guest.

Education

Associates degree in Science in Health -

Golden west College
Huntington Beach, CA
08.2017

High school diploma -

Fountain Valley Highschool
Fountain Valley, CA
05.2014

Skills

  • Menu Memorization
  • Sales abilities
  • Food allergy awareness
  • Upselling skills
  • Wine Pairings
  • Wine Knowledge
  • WSET Level 2

Personal Information

Title: Fine Dining Server

Timeline

Fine Dining Server

Bourbon Steak
05.2022 - Current

Server & Bartender

Morton's Steakhouse
10.2019 - 05.2022

Server & Bartender

Francoli Gourmet
09.2018 - 06.2020

Associates degree in Science in Health -

Golden west College

High school diploma -

Fountain Valley Highschool

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