Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Kayla Connor

Allyn

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

8
8
years of professional experience

Work History

Cashier/Customer Service

Hungry Bear Market
Bainbridge Island
11.2015 - 04.2020
  • Ensured customer satisfaction
  • Complaint resolution
  • Managed transactions with customers using cash registers
  • Scanned goods to ensure price is accurate
  • Issued receipts, refunds and exchanges
  • Stocked shelves and product
  • Provided a safe environment
  • Food safety state certified
  • Trained and certified for Gas Station attendant and Safety classes

CNA - Certified Nursing Assistant

Bremerton Health and Rehab
Bremerton
01.2014 - 11.2014
  • As a CNA I answered patients calls and determined what they needed.
  • I provided physical support for patients or residents with daily activities, personal hygiene, getting in and out of bed, eating and using the bathroom.
  • Before and after every shift we would log and document all of our patients activities, liquid intake and outtake, food intake, vitals.
  • We would do vitals on each of our patients every two hours to ensure their health and safety and report back to the Registered Nurse.

Customer Service Representative

Sprint
Bremerton
09.2012 - 09.2013
  • Working for Sprint as a Call Center Customer Service Representative I would take first level inbound telephone support for customers.
  • My main objective was to resolve any issues, questions or challenges they may have with Sprint and or our products and services.
  • I was trained to troubleshoot, investigate and if need be escalate the call to a supervisor for further assistance on occasion.

Customer Service Representative

AT&T
Mansfield
01.2012 - 07.2012
  • Working for AT&T as a Call Center Customer Service Representative I would take first level inbound telephone support for customers.
  • My main objective was to resolve any issues, questions or challenges they may have with AT&T and or our products and services.
  • I was trained to troubleshoot, investigate and if need be escalate the call to a supervisor for further assistance on occasion.

Education

High school diploma -

Central Catholic High school
Toledo, OH

Skills

  • Cash register operation
  • Transaction management
  • Complaint resolution
  • Stock organization
  • Customer relationship management
  • Sales support
  • Problem solving
  • Effective communication
  • Attention to detail
  • Sales expertise
  • Dependability and reliability
  • Refunds and exchanges
  • Inventory control
  • Inventory management
  • Point-of-sale system operation
  • Cash management

Languages

American Sign Language, Intermediate

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Cashier/Customer Service

Hungry Bear Market
11.2015 - 04.2020

CNA - Certified Nursing Assistant

Bremerton Health and Rehab
01.2014 - 11.2014

Customer Service Representative

Sprint
09.2012 - 09.2013

Customer Service Representative

AT&T
01.2012 - 07.2012

High school diploma -

Central Catholic High school

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