Kayla Conrad
Brighton,IL
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detail-oriented Assistant Manager offers more than 1 year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
7
7
years of professional experience
Work History
Receptionist
Tactical Industrial Coating
Jerseyville, IL
07.2022 - Current
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Pulled and organized requested documentation.
- Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
- Budgeted for new office supplies and equipment maintenance, keeping detailed track of office spending.
- Managed all the receipts in excel.
- Worked from home on Microsoft
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
DSP Driver
Amazon
Pontoon Beach , IL
03.2022 - 07.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Directed and balanced loads to reduce on-road incidents.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
Patient Care Technician
Christian Hospital NE
St. Louis, M`
10.2020 - 03.2022
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Restocked unit frequently with necessary medical supplies.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Kept instruments and equipment clean and sanitized.
- Assisted with patient admissions, discharges and transfers.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Recorded patient conditions and vital signs before and after medical operations.
- Responded to bell or light signal calls to assist patients with needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Maintained clean and well-organized environment for client happiness and safety.
- Engaged with patient family and friends to provide courteous visit experience.
- Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Used mobility devices to transport patients.
- Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
- Routinely checked and repositioned patients to prevent bedsores and guarantee patient safety.
- Monitored, measured and documented patients' vital signs in EMR system.
- Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
- Treated patients, families, visitors, staff and others professionally, resulting in creation of several lasting relationships.
- Assisted physicians and nurses with basic wound care by preparing slings, stockings and bandages.
- Collected and labeled specimens to prepare for delivery to laboratory.
- Used hospital-approved devices and techniques to transport and lift patients.
EVS Housekeeper
Christian Health Care
St. Louis, MO
12.2019 - 10.2020
- Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
- Sanitized patient rooms after discharge using appropriate chemicals and supplies.
- Stocked linen closets with fresh linens on a daily basis.
- Responded promptly to requests from guests or staff for extra cleaning services in guest rooms or public areas.
- Performed daily cleaning tasks such as dusting, mopping floors, vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
- Replenished amenities in guest room such as toiletries and coffee supplies on a regular basis.
- Followed infection control protocols when disposing of used linens and trash bags.
- Utilized standard cleaning products such as bleach, disinfectants, glass cleaner in accordance with OSHA regulations.
- Promptly responded to emergency situations such as spills or broken items requiring immediate attention.
- Demonstrated excellent customer service skills while interacting with guests and staff members.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Kept business entrances clean, tidy and professional in appearance.
- Followed company uniform, performance and security policies with every job.
Assistant Manager
Domions
Jerseyville, IL
06.2017 - 07.2020
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Worked closely with customers to understand needs and resolve diverse issues.
- Recruited and hired qualified candidates to fill open positions.
- Worked closely with store manager to maintain day-to-day operations.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Education
Associate of Applied Science - Medical Assisting
Lewis Clark Community Collage
Godfrey, IL05.2020
High School Diploma -
Jersey Community High School
Jerseyville05.2015
Skills
- Ability to Lift
- Caring Companionship
- Personal Hygiene Assistance
- CPR Certification
- Ability to Lift Clients
- Critical Thinking
- Time Management
- Diet and Nutrition
- Decision Making
- Relationship Building
- Bedside Care
- Household Cleaning
- Social Perceptiveness
- Clear Communication
Timeline
Receptionist
Tactical Industrial Coating
07.2022 - Current
DSP Driver
Amazon
03.2022 - 07.2022
Patient Care Technician
Christian Hospital NE
10.2020 - 03.2022
EVS Housekeeper
Christian Health Care
12.2019 - 10.2020
Assistant Manager
Domions
06.2017 - 07.2020
Associate of Applied Science - Medical Assisting
Lewis Clark Community Collage
High School Diploma -
Jersey Community High School
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